Why can't I turn my Surface Pro 3 off the screen isn't on and I haven't seen any error codes?

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WPCentral Question

i cant turn my surface pro 3 off the screen isnt on and i havent seen any error codes

the screen wont light up but my wireless stick for my mouse is light up which buttons do I push to fix this
 
Re: i cant turn my surface pro 3 off the screen isnt on and i havent seen any error codes

Try turning on while pressing volume down.
 
Re: i cant turn my surface pro 3 off the screen isnt on and i havent seen any error codes

Or volume up.....i get confused with WP!
 

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