Why can't l view my camera photos when l connect my phone to my laptop via USB?

[WPCentral Question]

why can't l view my camera roll photos when l connect my phone to my laptop via USB?

When the phone is not connected to the laptop l can see my camera roll photos but the moment l connect the phone to the laptop it says folder empty and its a Lumia 520? The app l am using for connecting my phone is Windows Phone app for desktop.

 

[gpobernardo]

Re: why can't l view my camera roll photos when l connect my phone to my laptop via USB?

When the phone is not connected to the laptop l can see my camera roll photos but the moment l connect the phone to the laptop it says folder empty and its a Lumia 520? The app l am using for connecting my phone is Windows Phone app for desktop.

Did you enable the 4-digit lock for your phone? If yes, you need to unlock your phone first before you can view the files through your laptop.