Why do I have a burgundy screen after removing Windows 10 Technical Review on my Lumia 640 XL?

[WPCentral Question]

Burgundy screen after removing Windows 10 Technical Review on Lumia 640 XL

Hi everyone!

I have a Lumia 640 XL and I tried Windows 10 on it (I have a Lumia 1020 and it worked well so I thought why not ), but because of many bugs (such as don't having no way to see my pictures in my phone, etc.) I decided to step down to Windows 8.1. The problem is that I used the Windows Phone recovery tool (as prescribed on the Mircosoft website) and it bugged while reinstalling the software (Yaaaaaay), so now my beautiful phone is stuck on a burgundy screen and nothing can make it disappear. I tried hard reset (volume down+power, volume down until exclamation mark, etc.), but the exclamation mark never came. Now the windows phone recovery tool doesn't recognize it and the Lumia recovery tool either.

So I am a bit panicked... Can anyone of you could help me?

 

[TechFreak1]

Re: Burgundy screen after removing Windows 10 Technical Review on Lumia 640 XL

The burgundy-esque screen is usually the colour of the bootloader screen unless they changed it in GDR 2 (highly unlikely but I don't have a 640 XL to verify if that is the case or not). If your constantly getting that screen every power cycle then it is most likely in a boot loop.

Also did you use the usb cable supplied with the phone?

If you didn't use the usb cable supplied with the phone, try that as that is a factory cable (check device manager after plugging it - should say or flashes Nokia Bootloader or NOKIA BOOT, Microsoft boot loader, Microsoft Boot or anything similar under "Universal Serial Bus Devices" - your looking for that).

If you do see an similar entry

1. unplug your phone
2. run Lumia recovery tool
3. choose my phone is not detected
4. plug your phone and quickly soft reboot
5. It should detect your phone and quickly click install before phone completely power cycles

However if it Flashes then changes to something like Nokia USB Connectivity

1. unplug your phone
2. run Lumia recovery tool
3. choose my phone is not detected
4. soft reboot & quickly plug in your phone
5. It should detect your phone and quickly click install before the device manager entry changes.

However in the event you have used pre-supplied usb cable and don't see anything along the lines of Nokia Boot, Nokia Bootloader etc with the factory cable then you will most likely need to take it to a service centre.

Do not however let the phone run out of charge or remove the battery, you will end up with a paperweight. I would recommend charging the phone with an wall adapter for a couple of hours prior to doing the recovery.

 

[emiliemckinnon]

Re: Burgundy screen after removing Windows 10 Technical Review on Lumia 640 XL

IT WORKED!!! You just saved my phone, thank you so much! And thank you for precising to not let it run out of charge because that was exactly what I was doing xD! Thank you again, thank you thank you thank you

 

[TechFreak1]

Re: Burgundy screen after removing Windows 10 Technical Review on Lumia 640 XL

Happy to hear it worked and your most welcome.