• Welcome to the all-new Windows Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Why does my Lumia 920 have an unresponsive screen since updating to 8.1?


New member
Jan 2, 2015
Lumia 920 unresponsive screen when update to 8.1

Hi folks...
I got an 920 original from AT&T unlocked model RM-820 059L484 when update it to 8.1 from 8.0 the screen touch comes unresponsive...
So I have no other option than swap it to 8.0 again...
I though that was a problem with the AT&T rom, 'cause my phone is sim unlocked, so I made all long process to flash it to unbranded 8.1 Cyan rom, but the bug happened again, with windows 8.0 with the first 2 software OTA woks fine, with the third arise the problem, so with the sock an 2 OTA updates no issues at all.

I'm not in US, and it's not under any kind of warranties...

Any Idea????

Best regards


New member
Jul 10, 2012
Re: Lumia 920 unresponsive screen when update to 8.1

When you say unresponsive do you mean that the screen does not respond to touches at all? Meaning it doesn't let you complete the initial setup process due to non-responsive screen?


New member
Jan 29, 2014
I have a 920 and can confirm. I've had it a few times where the physical buttons (volume, camera, power) work, but the screen itself is unresponsive and won't let me unlock.

Only way I've found around this was to restart the phone and hope it works.