Why does my phone freeze randomly and starts working fine again after restart?

ruturaj20

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Jul 22, 2016
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I own a Lumia 525 and it stops working suddenly. The touch screen doesn't work, so I have to restart by holding down volume down and power button for a few seconds. After that the time reverts back to 25th November 11 am or something, which is not a big deal because it gets corrected by the automatic date setting. Things I've tried-
1) Hard and soft reset
2) Cleaning up space, uninstalling apps. There is a lot of free space now.
3) When I try to connect through Nokia Software Recovery tool, it says "Could not read data from selected phone". I've tried reinstalling the drivers. I do not know how to update the application, nor do I know where I can download the latest version from.

Nokia Lumia 525
Windows 8.1
 

Chintan Gohel

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May 23, 2014
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I own a Lumia 525 and it stops working suddenly. The touch screen doesn't work, so I have to restart by holding down volume down and power button for a few seconds. After that the time reverts back to 25th November 11 am or something, which is not a big deal because it gets corrected by the automatic date setting. Things I've tried-
1) Hard and soft reset
2) Cleaning up space, uninstalling apps. There is a lot of free space now.
3) When I try to connect through Nokia Software Recovery tool, it says "Could not read data from selected phone". I've tried reinstalling the drivers. I do not know how to update the application, nor do I know where I can download the latest version from.

Nokia Lumia 525
Windows 8.1

use windows device recovery tool instead of nokia SRT
 

ruturaj20

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Jul 22, 2016
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use windows device recovery tool instead of nokia SRT

Thank you for the reply. I tried the solution, and re-installed the phone software through Windows Device Recovery. I had to redo all the settings and re-install all the other apps. It worked well for a long time. However, after calling someone, I couldn't end the call and the touch had stopped working again.
 

Chintan Gohel

Active member
May 23, 2014
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Thank you for the reply. I tried the solution, and re-installed the phone software through Windows Device Recovery. I had to redo all the settings and re-install all the other apps. It worked well for a long time. However, after calling someone, I couldn't end the call and the touch had stopped working again.

if after the reset you still have touch issues, I'm thinking the hardware could be a problem - any service centre nearby?
 

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