why does my phone have a white screen after entering passcode

[Windows Central Question]

Nokia 635. I enter my passcode and all I get is a white screen afterwards. No tiles and no way or cancelling out once I'm in. None of the refresh buttons work and I can't factory reset.

 

[abhishek singh21]

to hard reset using key combo, follow these steps:

:>Turn off your phone.
:>Hold volume-down.
:>Keep holding volume-down and press power button for about 3 seconds.
:>Let go of the power button, but keep holding the volume down until ! image/icon on the screen appears.



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