Why does Remote Desktop Crash on exit?

Randy Miller7

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Dec 4, 2014
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I have been using Remote Desktop on windows 8.1 to connect to Windows server 2012. Every time I disconnect the session (any disconnect) Remote desktop crashes.

I have read some threads stating it may be some of the settings, (Audio, Printers, ect.) and tried each solution with no resolution.

Below you will see the Event Viewer crash details.

Faulting application name: mstsc.exe, version: 6.3.9600.16384, time stamp: 0x5215e2b5
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000039a7a
Faulting process id: 0x4984c
Faulting application start time: 0x01d00ff40f2caf1e
Faulting application path: C:\Windows\system32\mstsc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 52ed5cd2-7be7-11e4-827b-a088695e715c
Faulting package full name:
Faulting package-relative application ID:

And the Event Viewer "Information"

Fault bucket 85956787356, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: mstsc.exe
P2: 6.3.9600.16384
P3: 5215e2b5
P4: ntdll.dll
P5: 6.3.9600.17278
P6: 53eebd22
P7: c0000005
P8: 0000000000039a7a
P9:
P10:

Attached files:
C:\Users\Randy Miller\AppData\Local\Temp\WER7B41.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Randy Miller\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_mstsc.exe_da19c517d142826a888d65f78fac8ce030bc23e0_4012f314_28818311

Analysis symbol:
Rechecking for solution: 0
Report Id: d561dcf2-7be8-11e4-827b-a088695e715c
Report Status: 1
Hashed bucket: 8a6001a74a374c604e88ffdbfe2d84c3

Reporter.wer file available on dropbox by request.
 

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