Why has my band stopped syncing?

[rumnyc]

band stopped syncing

So i Just noticed in my iOS Microsoft Health app the and didn't sync since april 30 (last activity from april 30).

then i noticed that the bluetooth icon in the band is light (ie. doesn't seem to be paired). however, in iOS bluetooth settings the band appears paired and the phone bluetooth icon is up.

when i try to do a manual sync there is an error in the app that says "Band error" I can't find your band. Please make sure it's nearby and paired to your phone, or go to My Microsoft Band to register a different one.

the strange thing is the number of steps and calories are updating but not the workouts.

 

[crazy matt]

Re: band stopped syncing

You may be hard pressed to get an answer around here as it seems these folks don't like us iOS users! Lol

I had this problem and it correct itself when I plugged into the charger and then synced it. My battery wasn't low, so I don't know if it was coincidental or not.

 

[William Grafton1]

Re: band stopped syncing

Delete the pairing and re-pair the Band to your phone.

 

[pallentx]

I don't have an iPhone, but I've had similar behavior once with my WP. Rebooting my phone cleared it up. I didn't have to delete and repair.

 

[jfa1]

I've had to do that once with my 1520. I've also cleared it up with a soft reset on my phone.