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Why has my Microsoft Lumia 535 suddenly stopped working?

  • Thread starter Windows Central Question
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Windows Central Question

after enter password, screen become white and doesn't work. i restart my phone, turn off my phone, i removed battery and again put it in phone and restart my phone but screen is white. I can receive call but screen doesn't show anything.
please tell me the solution


Ambassador Team Leader
Nov 4, 2013
Apologies for not being able to give you a solid answer about this.

If this were my phone I would use the "Lumia Software Recovery Tool" available here:

If possible install the tool on a Windows desktop PC.
Let the tool update.
Follow the instructions from the tool.
Connect your phone to the PC to recover.

This will completely wipe the phone and you will have to start over as though the phone was new.
Hope this is helpful.
Good luck.