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why is window store not working?

oter_val

New member
Aug 6, 2016
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i bought recently, a HP ENVY laptop and since the first moment i tried to access the windows store it says that there's a problem at their end(error code 1) and to wait, but this has been going on for over a week, how long do i have to keep waiting or is there something i can do?
Please help
 

Chintan Gohel

Ambassador
May 23, 2014
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oter_val

New member
Aug 6, 2016
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Yes i am signed in and my laptop has the latest updates. i also downloaded the windows troubleshooter and it says it didnt find anything so i dont know what to do.
 

oter_val

New member
Aug 6, 2016
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so no one knows what erros code is, huh? i still haven't been able to enter the store