Why isn't my PC seeing my Nokia Lumia 640LTE?

[Peter Szkiela]

No PC can see my Nokia Lumia 640LTE

I've tried plugging it into 3 different PCs (one running Win 10, two running Win 7), on different USB ports, with different cables.

The phone never appears in Windows Explorer on any of those PCs.

It does start charging while plugged in, so presumably the physical USB connection is okay.

Any help gratefully accepted.

 

[drtek]

Re: No PC can see my Nokia Lumia 640LTE

Install the Windows Phone software. It installs specific USB drivers. Then you will be good.

 

[djeire84]

Re: No PC can see my Nokia Lumia 640LTE

Please follow the link provided for the correct driver for your phone http://catalog.update.microsoft.com/v7/site/home.aspx

 

[Peter Szkiela]

Re: No PC can see my Nokia Lumia 640LTE

Thanks for both of the replies.

djeire84, that link doesn't have anything for "Lumia" and searching for "Nokia" only gives Windows XP drivers.

Gamo62, Where can I get the Windows Phone software?

 

[djeire84]

Re: No PC can see my Nokia Lumia 640LTE

Thanks for both of the replies.

djeire84, that link doesn't have anything for "Lumia" and searching for "Nokia" only gives Windows XP drivers.

Gamo62, Where can I get the Windows Phone software?

Follow this link its for the windows recovery tool it has the usb drivers included for your phone even if u never use the pc program the usb drivers will connect your phone to the pc http://www.windowsphone.com/en-ie/how-to/wp8/phones-and-hardware/recover-my-phone

 

[Peter Szkiela]

Re: No PC can see my Nokia Lumia 640LTE

Tried that, but it makes no difference.
Windows Phone recovery tool just sits there, asking me to connect the phone although it's already connected.

 

[djeire84]

Re: No PC can see my Nokia Lumia 640LTE

Ok you could uninstall the program, then go to device manager and remove all WinUsb usb device drivers, restart pc, install windows recovery tool, when prompt plug in phone.

 

[Peter Szkiela]

Re: No PC can see my Nokia Lumia 640LTE

Have now done all that.
Still the same result; Windows Phone Recovery tool (and Windows in general) doesn't realise that the phone is plugged in.

 

[voidcomp]

Weird, when plugged in it pulled down whatever was needed and detected just fine. Windows 7. Try another USB cable. Most are crap.

 

[Peter Szkiela]

Ended up switching to another USB cable, and now Windows is detecting the phone.

Thanks for your help everyone.