Windows update error 0xc1900107

[ananve]

Hi guys,

Recently, a friend of mine bought Surface pro 4 from my recommendation. The newly machine could not install the Anniversary Update. It downloaded the update, trying to install it, only reverting back to the previous build. I tried to force the update (downloading the update assistant) but resulting in this erroe 0xc1900107.

Is there a quick fix on this since she is not a techie and I cannot go help her in person. She does not want to reset the machine either :unhappysweat:

I am a bit feeling the responsibility since I am the one recommending her the SP4. And since it is a new machine from Microsoft, it is really frustrating that this is happening (well, my Surface has no problem though).

 

[abhishek singh21]

have you tried using media creation tool. Make a disc of the anniversary update and them install the update using the disc. This is the safest way to go around any error that is blocking the proper installation of the update.

Possible solution is listed here: Error 0xC1900107 when installing the Anniversary Update - Microsoft Community

 

[ananve]

I'm not sure about the media creation tool. Does it mean I have to create a disc. Surface Pro 4 doesn't have DVD drive.

 

[ananve]

OK, if my friend decides to reset her Surface, will those pre-installed apps like Drawboard for Surface still there. If not, please help how to reinstall them.
I meant, resetting from the button in the settings > recovery.