Wireless Device not found - Need help, any advice?

[Adam Parker2]

Wireless Device not found - Need help

Hey all, any advice you can give is appreciated.

Had my Surface Pro 3 for about 18 months and has been running well. Last week, my wifi was intermittent because the wireless adapter kept being dropped. Then, it wasn't recognized at all. I went through the troubleshooting steps to reinstall drivers, etc.. and this didn't help.

This morning I did a "reset" with Windows 10 - keeping my files. When I got back into Windows, my wireless was working and I continued to install Windows updates. After I reboot to install further updates, my wifi adapter was lost again and I had no connectivity.

So... thinking it was to do with some of my settings/files, I did a full reset, wiping the whole Surface clean and starting from scratch. After the install, first thing I checked was the wi-fi and the adapter is not recognized. I know I can get a USB attachment for wired connectivity... but this defeats the purpose of having a handheld device.

Any advice / options?
- Next thing I was thinking of trying was Windows 8 again... rather than Windows 10 - not sure if that has a higher probability of succeeding though

Thanks,
Adam

 

[Chintan Gohel]

Re: Wireless Device not found - Need help

I'm thinking one of the driver updates must be causing an issue - since you said it initially works but after some updates, it doesn't

 

[Adam Parker2]

Re: Wireless Device not found - Need help

I don't think so - I think this is more of an intermittent problem - as it was working beforehand (when I was fully patched/updated). And then after I did the fresh install, it wasn't working before I applied any updates...

 

[Chintan Gohel]

Re: Wireless Device not found - Need help

The it could be a hardware issue - wifi card slowly failing over time

 

[mprebich]

When I installed the Redstone Preview on my Surface Pro (1), I lost my wifi adapter because there were no compatible drivers. I had to do a clean install back to release version of Windows 10 (which wasn't a bad thing because I hadn't done it for 4 years since purchase).

Been searching the boards but can't find any other posts about the Pro 1, so I don't know if the drivers have finally come out or not, but I'm not chancing it. Since I have no Ethernet adapter and only have wifi on my Pro 1, I'm sunk without the wifi adapter.

Any updates would be appreciated.