I updated to the 8.1 Preview for Developers when it first came out and I had no problem continuing to play Minion Rush and Subway Surfers.
A week ago I was playing Minion Rush (it was fairly unstable with some odd screen tearing and glitching, at times but it worked) and the phone randomly restarted (40% on battery). Got back into Minion Rush and everything was gone. No bananas, tokens, or high score.
I didn't care too much because I haven't played that one as much.
A few nights ago I was playing Subway Surfers, phone resets with around 50% battery, and now I lost all of my Subway Surfers information!
It still has my highest score of 9+ million, but no more keys or hoverboards and it put me back to the initial 'tutorial' run.
I contacted support from both and basically got the same response, this one from SS support:
Using a Lumia Icon.
I would like to get this stuff back considering I had 200+ keys and 1000+ hoverboards, but that sounds like it won't be happening.
Is this a WP8.1 problem, a phone problem, or a game problem?
Instability in many games was introduced with WP8.1 for me and since I lost data in games from two different developers I would say it is either WP8.1 or my Icon. Has anybody else had this issue?
Is there anything else I can try?
Where can I send all of the issues that I have experienced to Microsoft (not just the games, general system stuff as well, I would like them to be aware if they are not already)?
A week ago I was playing Minion Rush (it was fairly unstable with some odd screen tearing and glitching, at times but it worked) and the phone randomly restarted (40% on battery). Got back into Minion Rush and everything was gone. No bananas, tokens, or high score.
I didn't care too much because I haven't played that one as much.
A few nights ago I was playing Subway Surfers, phone resets with around 50% battery, and now I lost all of my Subway Surfers information!
It still has my highest score of 9+ million, but no more keys or hoverboards and it put me back to the initial 'tutorial' run.
I contacted support from both and basically got the same response, this one from SS support:
Using a Lumia Icon.
I would like to get this stuff back considering I had 200+ keys and 1000+ hoverboards, but that sounds like it won't be happening.
Is this a WP8.1 problem, a phone problem, or a game problem?
Instability in many games was introduced with WP8.1 for me and since I lost data in games from two different developers I would say it is either WP8.1 or my Icon. Has anybody else had this issue?
Is there anything else I can try?
Where can I send all of the issues that I have experienced to Microsoft (not just the games, general system stuff as well, I would like them to be aware if they are not already)?
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