Xbox music purchase mistake! Help!

[Christopher Lindsay]

I purchase my first (and probably last) album from the Xbox music app (I usually use iTunes) on my phone (1520) and instead of getting the regular explicit version I got the clean version. The problem is Xbox music doesn't show any album info before you buy it. I searched for the album and it gives me a ton of the same results without differentiating which version is which so I just picked the first full album that showed up. I played it and it was edited. How do I get a refund? I'm never buying music from Microsoft again!

 

[RumoredNow]

​Microsoft Store - Returns / Refunds

 

[Christopher Lindsay]

​Microsoft Store - Returns / Refunds

I have to go to the Microsoft store website to get there, or I can do that from the Xbox music app?

 

[RumoredNow]

I would think it would easier and more comfortable to use a PC Browser...

 

[Christopher Lindsay]

I would think it would easier and more comfortable to use a PC Browser...

Doesn't seem to be anything there that can help me. I'm so irked right now.

 

[anon9169769]

Use your phone and go to Microsoft live chat. That's what I did when I had an app problem. Microsoft answered with in 2 seconds each time (this was a back and forth situation) and they helped me so much. Would recommend them so much

 

[Christopher Lindsay]

Use your phone and go to Microsoft live chat. That's what I did when I had an app problem. Microsoft answered with in 2 seconds each time (this was a back and forth situation) and they helped me so much. Would recommend them so much

Thanks I went to the Xbox site and got it taken cared of. I most likely won't be buying music from Microsoft again. Store is confusing and fragmented like everything else SMH.