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Xbox Video Purchases Missing in Windows 10 Film+TV App, where are they going?

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Windows Central Question

Xbox Video Purchases Missing in Windows 10 Film+TV App

Hi guys! I have a bunch of movies and TV shows purchased through Windows 8.1 and my Xbox One, and they don't show up in Win10's Film & TV app.

I did a test where I 'purchased' a free video from my Xbox One (after updating my PC to Win10) and it showed up in the Film & TV app in Windows 10, however all my previous purchases are missing. I've tried reinstalling and checking my Surface pro 3, and it has the same issue; all previous purchases from before Windows 10 are missing. I've also clicked 'show all movies' and 'restore purchases' and it didn't solve the issue.

Adding insult to injury, when I search for the movies I've purchased in the new video store, it says I bought them but I can buy them again...sigh.
Any help would be fantastic. Thank you so much for your time.



New member
May 14, 2015
Re: Xbox Video Purchases Missing in Windows 10 Film+TV App

You should contact Microsoft XBox music support, they will help you for sure.
You can use online chat support service.

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