Xbox Video Purchases Missing in Windows 10 Film+TV App, where are they going?

  • Thread starter Thread starter Windows Central Question
  • Start date Start date
W

Windows Central Question

Xbox Video Purchases Missing in Windows 10 Film+TV App

Hi guys! I have a bunch of movies and TV shows purchased through Windows 8.1 and my Xbox One, and they don't show up in Win10's Film & TV app.

I did a test where I 'purchased' a free video from my Xbox One (after updating my PC to Win10) and it showed up in the Film & TV app in Windows 10, however all my previous purchases are missing. I've tried reinstalling and checking my Surface pro 3, and it has the same issue; all previous purchases from before Windows 10 are missing. I've also clicked 'show all movies' and 'restore purchases' and it didn't solve the issue.

Adding insult to injury, when I search for the movies I've purchased in the new video store, it says I bought them but I can buy them again...sigh.
Any help would be fantastic. Thank you so much for your time.

-David
 
Re: Xbox Video Purchases Missing in Windows 10 Film+TV App

You should contact Microsoft XBox music support, they will help you for sure.
You can use online chat support service.
 

Members online

Forum statistics

Threads
338,544
Messages
2,261,559
Members
428,742
Latest member
NAMNS