1. melvintwj's Avatar
    Hi guys.

    I installed Windows 10 Tech Preview on my secondary machine. It is a clean install. I downloaded the x64 English (US) ISO and chose US as the region for everything in the settings. Despite that, Cortana says that "I'm not available to help in your region".

    Help?
    jmaporras likes this.
    01-24-2015 03:38 AM
  2. akash91's Avatar
    Hello,

    I also had this problem. I installed the preview in US English, however, the installed keyboard language was UK English. Please go to settings> Time & language> Region & language and check if yours is the same case as mine. If so, just click on Add languable and install the US English keyboard and then set it as primary. You'll get Cortana. It's also advisable to restart the system after this is done as this will clear any intermittent issues you might be having.

    Hope this helps!
    melvintwj likes this.
    01-24-2015 06:56 AM
  3. leigcker's Avatar
    Can confirm that I also had this problem after installing the new build last night and that akash91's suggested change did fix the problem as it was the first thing i tried before looking here
    01-24-2015 07:08 AM
  4. melvintwj's Avatar
    Hello,

    I also had this problem. I installed the preview in US English, however, the installed keyboard language was UK English. Please go to settings> Time & language> Region & language and check if yours is the same case as mine. If so, just click on Add languable and install the US English keyboard and then set it as primary. You'll get Cortana. It's also advisable to restart the system after this is done as this will clear any intermittent issues you might be having.

    Hope this helps!
    Fixed. Thanks!
    01-24-2015 07:48 AM
  5. Alan Fearn's Avatar
    try this it worked for me, I did have to download the language pack firstly though
    To use Cortana, all these settings must be set to the same language:

    Languages (this is your device language)

    Speech language (language pack must be installed)

    Country or region
    08-10-2015 04:19 PM

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