12-05-2015 04:52 AM
42 12
tools
  1. WPenvy's Avatar
    Okay, so I upgraded from 10536 to 10581 last night. Did a hard reset after the upgrade - as I usually do. All my apps and settings restored just fine.

    EXCEPT my text messages. -_- As a precaution I always do 3 forced backups of my phone before an upgrade. It's nearly 24 hours later, and the only messages I have are from May 2015 and further back.

    Yes my SMS backup settings are properly set to "Anytime", blah, blah, blah.

    What the heck?! Anyone else have this problem?
    10-30-2015 09:43 PM
  2. rider2040's Avatar
    I had a similar problem on the previous build and it was like that for several days, then it suddenly was fully up to date. It seemed as if there was some sort of update to the backend service that caused it to work properly.

    When I upgraded to 10581 I did not do a hard reset and everything is still syncing just fine.

    From my experience, I would just tell you to wait a couple of days and see if it finishes syncing.

    Also, I would tell that you probably don't need to worry that you've lost your text history. It is still there in the cloud, just not syncing properly.
    10-30-2015 10:55 PM
  3. msirapian's Avatar
    I have the same issue and it started with 572. After a week and even after upgrade to 581, stuck at June 2014, and no new sms since three days.
    I know sms sync well as I see them on the 1020 (8.1) and 640 (10549) but the 535 under 10581 is stuck.

    I agree : past texts are not lost. But I wouldn't be so sure about the new messages received after upgrade : are they really saved ???
    11-01-2015 01:40 AM
  4. WPenvy's Avatar
    I have the same issue and it started with 572. After a week and even after upgrade to 581, stuck at June 2014, and no new sms since three days.
    I know sms sync well as I see them on the 1020 (8.1) and 640 (10549) but the 535 under 10581 is stuck.

    I agree : past texts are not lost. But I wouldn't be so sure about the new messages received after upgrade : are they really saved ???
    I sure hope they are. Is your 535 a 512RAM device?
    11-01-2015 02:05 PM
  5. travis_valkyrie's Avatar
    My 10581 upgrade did not restore any of my sms, so I had to sign in to one of the cheapo phones and backup using contacts+messaging app. Works well once you restore it.
    11-01-2015 02:26 PM
  6. msirapian's Avatar
    All 535 are 1GB devices.

    MS have acknowledged the issue (at last!), but only to say "they're investigating". They think it's half service-side (=server), half build related. But no conclusions yet. So it means wait & see. Which is appalling if the Fall Update, bringing new messaging+skype app to PC is due for next week. It means that the new messaging branch breaks something on mobile.

    Besides, have a look at feedback app, this backup issue is now trending ;)
    WPenvy likes this.
    11-01-2015 02:29 PM
  7. msirapian's Avatar
    My 10581 upgrade did not restore any of my sms, so I had to sign in to one of the cheapo phones and backup using contacts+messaging app. Works well once you restore it.
    Yes except it's not a solution for dual sim devices : the contact+sms backup app can't manage sim1/sim2 and restores everything in SIM1 :(
    11-01-2015 02:32 PM
  8. WPenvy's Avatar
    MS have acknowledged the issue (at last!), but only to say "they're investigating". They think it's half service-side (=server), half build related. But no conclusions yet. So it means wait & see.Besides, have a look at feedback app, this backup issue is now trending ;)
    Source?
    This build is almost perfect. I can't stand not having my conversation history available. It's great to have that little search icon, but useless if there's barely anything actually be searched lol. Second problem is my brightness is stuck on medium. Toggling between the 3 levels doesn't do anything.

    Glad it's trending. I upvoted every post I saw in feedback lol
    11-01-2015 07:44 PM
  9. mkenyon2's Avatar
    Besides, have a look at feedback app, this backup issue is now trending ;)
    Link?
    11-01-2015 07:53 PM
  10. Fuzzy John's Avatar
    Link?
    On your app list... Windows Feedback.
    11-01-2015 08:39 PM
  11. WPenvy's Avatar
    I'm gonna go ahead and speculate that the drain issues some are having are from failed restore attempts.
    11-01-2015 09:51 PM
  12. Cruachan 11's Avatar
    I had maybe a third of my messages in 10575, but they all restored perfectly and very quickly upon upgrade to 10581 and hard reset. Maybe I was lucky but not complaining!
    11-01-2015 11:27 PM
  13. msirapian's Avatar
    For those who asked a source :

    https://twitter.com/mongeau/status/659815920840282113

    https://twitter.com/mongeau/status/659817114652438528

    I was one week abroad so didn't attempt a hard reset. Will do this week to see if it fixes anything.
    mkenyon2 likes this.
    11-02-2015 12:31 AM
  14. msirapian's Avatar
    OK, I've just HR my 535 and restored. All the already restored SMS before the HR were restored very quickly, and now, it seems stuck again at the same point :/
    WPenvy likes this.
    11-02-2015 01:54 PM
  15. WayCool's Avatar
    Had the same problem... I installed the Contacts + Message backup application from the store.. Used it to backup the SMS stuff from my old phone placed the folder on the new phone and restored...

    FYI once you install Contact+ Message App on Windows 10 you can find it by going to Setting and doing a Search for it ...

    Worked fine for SMS but MMS did not restore.. :(
    11-02-2015 03:25 PM
  16. WPenvy's Avatar
    OK, I've just HR my 535 and restored. All the already restored SMS before the HR were restored very quickly, and now, it seems stuck again at the same point :/
    >:( well at least you tried. Thanks for reporting back
    11-02-2015 07:32 PM
  17. NoogMan9605's Avatar
    I tried every combination of upgrade, restore back to 8.1 with the restore tool, hard reset, no hard reset, etc. I couldnt get my SMS's to restore properly. Ended up back at 8.1 for now......here's the kicker....on 10581 I actually had a partial restore of SMS all the way back to 2013 (but none from the last 10 months or so), but after doing a rollback and hard reset to 8.1 (NO RESTORE FROM BACKUP), they only go back to April 2015. None of it makes any sense to me at all. Yes, I tried restoring one month, one year, and "any time". It's just borked for me on the Icon.
    11-03-2015 01:47 PM
  18. msirapian's Avatar
    Well, I'm trying this :
    a) I've flash my 535 back to 8.1
    b) No backup restore (from onedrive, started from scratch), but it's syncing the SMS. Everything is getting back nicely
    c) I intend to then upgrade to 581 again, activate the SMS sync
    d) then hard reset.

    As far as I've understood, for some, it worked, because somehow, there's a pre and post W10M standard. WP8.1 won't restore the "new SMS", and W10M has difficulties with the old ones. But by handing over the old ones to W10M by an upgrade from 8.1, it seems to convert all the SMSs to the new format/standard, allowing W10M (10572 and higher) to fetch all the message, old, new, etc.

    Nice theory, and I'm testing it. I'll report the results.
    11-03-2015 01:54 PM
  19. NoogMan9605's Avatar
    Well, I'm trying this :
    a) I've flash my 535 back to 8.1
    b) No backup restore (from onedrive, started from scratch), but it's syncing the SMS. Everything is getting back nicely
    c) I intend to then upgrade to 581 again, activate the SMS sync
    d) then hard reset.

    As far as I've understood, for some, it worked, because somehow, there's a pre and post W10M standard. WP8.1 won't restore the "new SMS", and W10M has difficulties with the old ones. But by handing over the old ones to W10M by an upgrade from 8.1, it seems to convert all the SMSs to the new format/standard, allowing W10M (10572 and higher) to fetch all the message, old, new, etc.

    Nice theory, and I'm testing it. I'll report the results.
    I had read that too, and am pretty sure out of all the times I tried things, I'm pretty sure I tried that. I DO know I tried a fresh install of 8.1 (no restore). I signed into MS account and got SMS's (took about 3 hours). Then installed insider app, upgraded to 581, and proceeded to sync SMS's. It didn't work...Interesting that the only ones I got were the SMS's I'd done while I was using 581 the day before, as well as some SMS's from my wife back in 2013. Heck, my current 8.1 done yesterday morning won't even go back further than April 2015.
    11-03-2015 02:02 PM
  20. WPenvy's Avatar
    As far as I've understood, for some, it worked, because somehow, there's a pre and post W10M standard. WP8.1 won't restore the "new SMS", and W10M has difficulties with the old ones. But by handing over the old ones to W10M by an upgrade from 8.1, it seems to convert all the SMSs to the new format/standard, allowing W10M (10572 and higher) to fetch all the message, old, new, etc.

    Nice theory, and I'm testing it. I'll report the results.
    Idk about that, because I had messages all the way back to November 2012 when I first got my 920.
    11-03-2015 04:06 PM
  21. msirapian's Avatar
    I was referring to : http://forums.windowscentral.com/win...tm#post3278699

    Now 535 is back to 10581, upgraded from WP8.1; all SMS are there, old ones (restored under 8.1) and the "new ones", the SMS received when the device was under 10581 (not restored under 8.1 but now they're back too).

    I'll let the device "sit in" for a day, and see if my daily SMS, sent from my 640, sync during the day on the 535 too (as they sync on my simless 1020 running 8.1).

    It's a bit of work, but I guess it's part of the Insider experience lol
    11-03-2015 04:15 PM
  22. WayCool's Avatar
    Or just install Contacts + Messages App ... Backup SMS .. copy file over to W10M once installed use C+M to restore.. It worked fine for me on L640 though the MMS did not restore for some reason.. but at least I have all my SMS ;) YMMV
    11-04-2015 04:46 PM
  23. WPenvy's Avatar
    I was referring to : http://forums.windowscentral.com/win...tm#post3278699

    Now 535 is back to 10581, upgraded from WP8.1; all SMS are there, old ones (restored under 8.1) and the "new ones", the SMS received when the device was under 10581 (not restored under 8.1 but now they're back too).

    I'll let the device "sit in" for a day, and see if my daily SMS, sent from my 640, sync during the day on the 535 too (as they sync on my simless 1020 running 8.1).

    It's a bit of work, but I guess it's part of the Insider experience lol
    Good god lol. Well I guess i'd do that too, but guess what?! My PC is no longer recognizing my phone being plugged in. Isn't this wonderful. So rolling back isn't in my deck for now. :/
    11-04-2015 06:36 PM
  24. msirapian's Avatar
    Well you may have seen my report on that other thread but now the 535 runs 10581, got all the old messages that had been restored in 8.1 and survived through W10M. The only missing messages are the ones that I received and sent from the 640, still on 10549 ("old standard"), that were synced with thte 1020 only (WP8.1).

    And an evidence that MS have silently changed how messages are saved and restored: I've checked messages right after hard reset and restore on the 535. I only had on thread, my wife, as it was the most recent message. I clicked it: it was the ENTIRE history of conversations with her. Then another contact, etc. Previously, and on 8.1, it would restore message by message, by chronological order.

    In the very old messages, I have duplicates/triplicates, but it's OK.
    11-05-2015 01:15 AM
  25. WPenvy's Avatar
    Anyone having problems with 586? I'm updating tonight, was just wondering....
    11-19-2015 03:58 PM
42 12

Similar Threads

  1. Build 10581 for phone stuck at 21 of 23, how can I get it to finish?
    By Windows Central Question in forum Windows 10 Mobile Insider Preview
    Replies: 1
    Last Post: 11-28-2015, 12:15 PM
  2. Build 10581 SMS lag
    By Dr.Nitun in forum Windows 10 Mobile Insider Preview
    Replies: 7
    Last Post: 11-09-2015, 05:29 AM
  3. Surface 3 unresponsive on wake up?
    By Evlkud in forum Microsoft Surface 3
    Replies: 1
    Last Post: 11-04-2015, 08:49 AM
  4. Has anyone with a L920 on W10M been able to upgrade to 10581
    By mkenyon2 in forum Windows 10 Mobile Insider Preview
    Replies: 3
    Last Post: 10-31-2015, 08:13 PM
  5. Replies: 0
    Last Post: 10-30-2015, 07:04 PM
LINK TO POST COPIED TO CLIPBOARD