1. Scott-In-Beaverton's Avatar
    I'm having problems with Microsoft Word, Excel and PowerPoint after MicroSoft updated the Office apps yesterday. When I attempt to open any of the Office apps the splash screen displays for about one second and then the app closes. I have deleted and reloaded all Office apps and performed a soft reset on the phone. One Note is my only Office app that works normal, but it was not updated yesterday. Everything else about the phone is working properly as are all other apps. I have three Lumia 640 phones and I now have the Office issue on all three phones. Here are some technical details:

    Phone AT&T Lumia 640 LTE (RM-1073_1004) running Windows 10 version 10.0.14393.82
    Office Apps - Word version 17.7341.47602.0, Excel version 17.7341.50222.0, PowerPoint version 17.7341.42612.0

    Any ideas or comments would be appreciated. Thanks!
    Last edited by Scott-In-Beaverton; 08-20-2016 at 12:37 PM.
    08-19-2016 04:07 PM
  2. finalrelief's Avatar
    No sir, all are working fine but on a 950xl on cricket. I hope yours isn't a permanent issue. Good luck!
    08-19-2016 04:12 PM
  3. mtf1380's Avatar
    I have the same version # for Word; Excel; and Powerpoint - and just did a check, and no issues...950XL, DS, USA
    Chintan Gohel likes this.
    08-19-2016 04:34 PM
  4. Scott-In-Beaverton's Avatar
    Very interesting. It appears all is working fine on the 950XL. Possibly this is just an issue with the Lumia 640 or other mid range products.

    Thanks for the prompt responses!
    08-19-2016 04:43 PM
  5. mtf1380's Avatar
    Very interesting. It appears all is working fine on the 950XL. Possibly this is just an issue with the Lumia 640 or other mid range products.

    Thanks for the prompt responses!
    Did you do a soft reset?
    08-19-2016 05:07 PM
  6. Scott-In-Beaverton's Avatar
    Yes I did a soft reset before I uninstalled the Office apps. After I reinstalled the Office apps and they failed the same way I again did a soft reset. So far I have not found any winning combination to get the Office apps working again.
    08-19-2016 06:04 PM
  7. Scott-In-Beaverton's Avatar
    OK so I have figured out why my Word, Excel and PowerPoint are not working on my phone after the last Office apps update. The problem appears to be an SD card vs internal phone memory issue. My Office apps have always been installed on my SD card and worked fine until the last Office app updates. I have found if I install the Office apps directly to the phone's internal memory they launch and work correctly. If I then move the Office apps over to the SD card they are again broken and will not launch. Once the Office app is broken on the SD card moving it back over to the internal phone memory will not repair it. I have reported this Office app issue to MicroSoft.
    08-20-2016 12:35 PM

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