1. alinauman97's Avatar
    Hello Windows Central community!

    I have a Microsoft Lumia 640 Dual Sim, running Windows 10 Mobile build 14393.67 (Production Ring). I did reset my phone after the Anniversary Update, but for the last two days, I have not been getting any cellular network signals. I have only one sim active, and it was working fine till Wednesday afternoon. I suddenly stopped getting the signal and I wasn't in any no coverage area. I have tried soft resetting and removing/reinserting the sim card but to no avail. I want to avoid a hard reset. What should I do?

    Any sort of help will be appreciated! Thanks!
    09-01-2016 09:17 AM
  2. Maurizio Troso's Avatar
    Hello Windows Central community!

    I have a Microsoft Lumia 640 Dual Sim, running Windows 10 Mobile build 14393.67 (Production Ring). I did reset my phone after the Anniversary Update, but for the last two days, I have not been getting any cellular network signals. I have only one sim active, and it was working fine till Wednesday afternoon. I suddenly stopped getting the signal and I wasn't in any no coverage area. I have tried soft resetting and removing/reinserting the sim card but to no avail. I want to avoid a hard reset. What should I do?

    Any sort of help will be appreciated! Thanks!
    Can you try taht sim on other device?
    Do your phone give the message No service??
    09-01-2016 09:31 AM
  3. alinauman97's Avatar
    Just tried putting my SIM in an older phone. Not getting any signals there either.
    09-01-2016 10:12 AM
  4. Maurizio Troso's Avatar
    Just tried putting my SIM in an older phone. Not getting any signals there either.
    Dead SIM, go to a carrier rental and ask for substitution, that's istant , no numer or plan change (but they ask some money for the new one)
    09-01-2016 10:21 AM
  5. alinauman97's Avatar
    Yeah, might be. I contacted my carrier's support, and they said that there is some issue in the region. If it does not get fixed, I'll go for a new SIM.
    Maurizio Troso likes this.
    09-01-2016 10:29 AM

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