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12-12-2016 12:30 AM
31 12
  1. ZPITA's Avatar
    I have searched all issues on this and so far no solution.

    I have a Surface Pro 3. I have tried using the standard update approach, using a USB approach, deactivating and then uninstalling my Bitdefender and running the update rix program but still no luck.

    The process goes to get to 9% complete, reboots and then reinstalls preivious version. I am trying to avoid a complete reinstall using the ISO file but maybe that is the only solution.

    Any suggestions?
    11-24-2016 12:51 PM
  2. holdum333's Avatar
    Hi I have created a thread about W10 updates. You might give it a look! You can do a inplace- upgrade repair , and not lose anything.
    Here's my thread link! Let me know if any think here works for you
    Here's the anniversary .exefile. Just click it and run it!
    abhishek singh21 likes this.
    11-24-2016 01:16 PM
  3. ZPITA's Avatar
    Thanks. I will give it a try
    abhishek singh21 likes this.
    11-24-2016 05:04 PM
  4. holdum333's Avatar
    Thanks. I will give it a try
    You're very welcome! Let me know how things go for you!
    abhishek singh21 likes this.
    11-24-2016 11:07 PM
  5. ZPITA's Avatar
    I thought I would try one more time without Bitdefender and using the usb with media for direct installation. Same result with error message 080070002-x2000 - The installation in the safe-os phase with error in stall_drivers operation.

    Hopefully this is easier to solve.
    11-25-2016 07:26 AM
  6. holdum333's Avatar
    Hi @ZPITA! Here's what MS says about the error code you posted. Also you might think about the in-place repair upgrade!
    The repair of Windows 10, can resolve many problems in Windows 10 functionality and some times is the most reliable and quickest way to fix the Windows 10 malfunctions. Also the in-place Windows 10 upgrade, which performed with the repair process, ensures that Windows 10 have the latest updates and fixes installed.
    Last edited by holdum333; 11-25-2016 at 11:44 AM. Reason: Add link!
    abhishek singh21 likes this.
    11-25-2016 11:31 AM
  7. holdum333's Avatar
    Hi You might run a sfc /scannow -Dism before trying the upgrade again! If you need more help, I will be logging on and off all day!
    How to Repair Corrupted Windows System Files with the SFC and DISM Commands
    abhishek singh21 likes this.
    11-25-2016 11:51 AM
  8. ZPITA's Avatar
    OK. Short version of response...tried all of the above. In the end still get message that it can not be installed 0x80070002-0x20007. Is it at all possible to get this done without a fresh install?
    12-02-2016 03:05 PM
  9. holdum333's Avatar
    Hi friend! If you have tried all the above, your choices are getting pretty slim. It this does not work. Save your data and do a refresh-reset!
    Here's the .exe file for the anniversary upgrade! This was suggested before!
    Have a look here! Link made by @abhishek
    12-02-2016 06:13 PM
  10. holdum333's Avatar
    12-02-2016 06:41 PM
  11. ZPITA's Avatar
    Well, the last attempt was to create a DVD to reinstall windows to clean up the problems. Got through the whole process when the system told me there was not enough space on the new, fresh disk. Tried two others with same result. So, before I try the clean install let me be sure I understand some of the issues.

    This is a Surface Pro 3. Am I correct that it is not necessary to have a Key? How much space do I need on a USB flash drive of a DVD(which I always thought 700mb was basically the largest)? Can I download it directly from Microsoft?
    12-03-2016 07:32 AM
  12. holdum333's Avatar
    Hi Friend! I'm not sure about a Surface Pro 3. I don't see why it would be any different. Here's a link from Windows Central that you might want to look at. You can also follow the procedure in Post #10. Here's where to get the MCT
    Let me know if this works for you. You shouldn't need a Key! The MCT down load is 3.38 GB. I'm not sure about the clean install.
    How to use 'Refresh Windows' to do a clean install of Windows 10 Anniversary Update | Windows Central
    Attached Thumbnails capture26.jpg  
    Last edited by holdum333; 12-03-2016 at 12:57 PM.
    12-03-2016 12:44 PM
  13. uretarmp's Avatar
    I got fresh update
    12-03-2016 01:38 PM
  14. holdum333's Avatar
    I got fresh update
    Hi welcome to Windows Central! Could you provide a little more detail about your experience with the fresh update. That would help other members!
    Thank you!
    abhishek singh21 likes this.
    12-03-2016 02:03 PM
  15. holdum333's Avatar
    Hi I don't see any thing different about Surface on the recovery options. If there is a difference, would someone please point out the differences.
    Thanks! Here's a more detailed link from MS!
    12-03-2016 07:59 PM
  16. ZPITA's Avatar
    I must be doing something very wrong. I tried the refresh approach, but there the MORE RECOVERY OPTIONS is not listed in my system. I tried following the link and it went through the process but in end failed. I tried a fresh install using a USB and clicking setup, again went through the process but in the end failed and the same message with respect to Safe_os during Install_drivers but can not find any driver problems. Tried the fresh install by booting from USB, prrocess started then a message to take out the USB, reboot normally and put in USB to continue. So I seem to be stuck. What next? Can I get a fresh full download from Microsoft or is the ISO file it. Please keep in mind My Surface pro 3 came with 8.1 and upgraded with the free download........

    12-04-2016 10:07 AM
  17. holdum333's Avatar
    Hi Sorry you are having so much trouble. Here's how I use the USB flash with the MCT. I have done it several times and it has always worked. It will take a long time to finish and your PC will restart several times. Plug your MCT into a USB port. Then click on Setup. This should install the anniversary addition with all your apps, setting and files! I will be logging on and off all day, so let me know how things are going!
    PS unplug all devices except KB and mouse. Turn off your anti-virus program!
    Attached Thumbnails capture28.jpg  
    12-04-2016 01:03 PM
  18. ZPITA's Avatar
    Thanks. Have finally gotten the fresh installation going and it is now the upgrade. Finally, so many hours of every ones time wasted. Before I go forward would like clarification on partitions, when the screen appears it shows six partitions. more then on recovery. I left this, for now, but is that normal? Is it necessary? Assume the recovery is the original system, but has all the attemps to get the upgrade created these? What happens if I delete all and have a single partition?

    12-04-2016 01:17 PM
  19. holdum333's Avatar
    Hi Here's a good link from HTG about partitions.Beginner Geek: Hard Disk Partitions Explained
    I'm not familiar with SP3. I have 3 partitions on my Toshiba laptop. Unless other members want to join this thread and talk about the 6 partitions; lets wait for the update to complete! Yes you can have just one primary partition. Here's what my disk management looks like.
    Attached Thumbnails capture29.jpg  
    12-04-2016 01:35 PM
  20. holdum333's Avatar
    Hi! Could I have a update where we are with this procedure? Are you saying the update has completed? The more information you can give me, the more it helps me to guild you!
    12-04-2016 01:59 PM
  21. holdum333's Avatar
    Hi Friend! Here's what I would like to see from you. A detailed description of what all you have done if the anniversary upgrade is working. I'm thinking you said in your last reply that the upgrade completed, but I'm not sure. You may need to down load more up dates?? I would very much appreciate any details you can give me. That helps me help other members here on Windows Central. I'm sure you have learned a lot while attempting this upgrade and any thing you can post on this thread will help others.
    Thank you. I enjoyed helping you and I'm usually hanging around here if you need more help!
    12-04-2016 02:22 PM
  22. ZPITA's Avatar
    Thanks for asking. I think this thread already covers most of it. I tried every suggested installation method and repair method to upgrade without a fresh install which all went through the full process to about 9% installed then restored previous system and showed the same error as listed above. I found no way to correct that so in the end did a fresh install. That went smoothly. The activation was automatic. I am only now reinstalling and trying to set up everything. System appears to be operating a little differently but need time to be sure all is ok. I think it is best to wait a bit prior to additional comments. I will be back. Thanks for the help.
    holdum333 likes this.
    12-05-2016 04:34 AM
  23. ZPITA's Avatar
    Hi, Not fully ready but the new set up has raised a different question but related. When I first set up One Drive it was also a little complicated. I did not want to use Outlook mail and have a number of pop email accounts which share the same data file. The instructions I used were the ones to set up a second prime account with same address labled (2) except an exchange server and had to copy and past my contacts. This also led to having two sets of contacts and sometimes an accidental using of the outlook mail. I thought in the new set up I would use imap accounts, and imported the contacts, calenders and old mail from the original .pst file which has worked. However, even though one cloud says all ok the changes in calender and contacts are not syncing to the cloud or being shared with my other devices.

    How do I make this sync without another big project?

    12-05-2016 08:06 AM
  24. ZPITA's Avatar
    Now ready for my feedback., for what it is worth...1. The anniversary update is clearly not easy for everyone. I recommend trying the various ways to update prior to a fresh install, but don't wast your time reapeating each effort, if unsuccessful the first time move on.
    2. If your only alternative is fresh install, the suggested process works well. However, I suggest not trying to change partitions unless you really understand what you are doing, and, most important, be sure ALL your files are backed up and ready to reinstall.

    As to performance, this has not been a problem free system. There have been times I could not shut down and I can not use the sleep function. I have also had a number of times reboot was necessary to unfreeze the system

    And lastely, the update on my lumia 950 has caused a number of problems, especially the problem of not being able to reinstall my emails which I will share on a separate thread.

    Hope the update is worth it....
    holdum333 likes this.
    12-09-2016 12:39 PM
  25. holdum333's Avatar
    Thanks for your update. Sorry to hear you are still having some problems. Maybe you could start a new thread about your freeze ups and your other problems.
    Here's a good link about freeze ups! Windows freezes or stops responding.
    PS Good advise about having back ups. I always have a current back up image on a external drive.
    12-09-2016 01:24 PM
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