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You are now chatting with 'Cristina D.'.
Cristina D.: Hello , my name is Cristina D. with Microsoft Support. Please give me a few moments as I review the information you've submitted.
Benjamin: Hello. No problem.
Cristina D.: Hello Benjamin
Cristina D.: If I understand you can not play the music you downloaded with the music pass
Cristina D.: because you are getting a DRM error, is that right?
Benjamin: Correct. I also can't stream music.
Cristina D.: Did you trial period finish yesterday or today?
Benjamin: I have it set to auto renew. The auto renewal date is 1/1/2013
Cristina D.: You can not stream music neither?
Cristina D.: Have you tried on your computer?
Benjamin: correct.
Benjamin: Yes
Cristina D.: And it is not working on the computer and neither on the phone?
Cristina D.: Could you give me please your windows live ID?
Benjamin: <<snip>>
Benjamin: ok... now I can stream from my computer (after clicking through the error message)
Benjamin: i can not play downloaded content
Cristina D.: Ok
Cristina D.: Can you try again on your phone for streaming please?
Benjamin: It's telling me it can't because I'm streaming from another device.
Benjamin: But I can't figure out how to stop streaming on my pc
Benjamin: what a mess. WTB spotify
Cristina D.: I am going to send you a security code to the email you provided to check the subscription status. Could you write it for me once received please?
Benjamin: sure
Cristina D.: Thanks
Benjamin: How do I stop streaming on the windows 8 client?
Benjamin: Microsoft Support Code: <<snip>>
Cristina D.: Thanks
Cristina D.: You should see a small case to stop the song...
Benjamin: its not playing... yet the windows phone client insists it can't stream because another client is streaming.
Cristina D.: Ok
Cristina D.: Give me a minute
Cristina D.: Ok Benjamin
Cristina D.: You can not download any song because the payment is being charged today
Benjamin: um... what?
Benjamin: That makes zero sense and you know it.
Cristina D.: No
Benjamin: So I can't play music on days when the payment is being charged?
Cristina D.: When the trial period is renewing
Cristina D.: it takes 24 hours to refresh
Benjamin: But its not set to renew until the 1st.
Cristina D.: that is why you can not download anyn song
Cristina D.: The billing date is today
Cristina D.: You can check it by yourself on billing.microsoft.com
Benjamin: Look... i'm about to leave on a road trip and was planning on using my xbox music pass for the trip.
Cristina D.: You will be able to use it after 24 hours
Benjamin: If you're telling me that that wont be possible today, then I am canceling my account, returning this windows phone 8 device and going back to the android ecosystem and spotify.
Cristina D.: As you want
Benjamin: ...
Cristina D.: I can not force the system to make it quicker
Cristina D.: It takes 24 hours
Benjamin: ok... I would like to speak to someone else. I'm not satisfied with that result.
Cristina D.: Another option is to hard reset the phone
Cristina D.: After that configuring it manually without adding the windows live ID
Benjamin: how in the world would that help? I can't play music on my windows 8 PC client.
Cristina D.: Then restart the phone and add the WLID
Cristina D.: And then connect to the Marketplace and download a song
Cristina D.: You can not download but you can play on stream for this 24 hours
Benjamin: Please escalate me to someone else. I'm not satisfied.
Cristina D.: I can not escalate you for that
Cristina D.: There are two solutions
Cristina D.: Until you try them, the tech lead won't take your case.
Benjamin: I am unwilling to hard reset my entire phone because the xbox music ecosystem was poorly designed and integrated. So please escalate
Privacy Statement
You are now chatting with 'Cristina D.'.
Cristina D.: Hello , my name is Cristina D. with Microsoft Support. Please give me a few moments as I review the information you've submitted.
Benjamin: Hello. No problem.
Cristina D.: Hello Benjamin
Cristina D.: If I understand you can not play the music you downloaded with the music pass
Cristina D.: because you are getting a DRM error, is that right?
Benjamin: Correct. I also can't stream music.
Cristina D.: Did you trial period finish yesterday or today?
Benjamin: I have it set to auto renew. The auto renewal date is 1/1/2013
Cristina D.: You can not stream music neither?
Cristina D.: Have you tried on your computer?
Benjamin: correct.
Benjamin: Yes
Cristina D.: And it is not working on the computer and neither on the phone?
Cristina D.: Could you give me please your windows live ID?
Benjamin: <<snip>>
Benjamin: ok... now I can stream from my computer (after clicking through the error message)
Benjamin: i can not play downloaded content
Cristina D.: Ok
Cristina D.: Can you try again on your phone for streaming please?
Benjamin: It's telling me it can't because I'm streaming from another device.
Benjamin: But I can't figure out how to stop streaming on my pc
Benjamin: what a mess. WTB spotify
Cristina D.: I am going to send you a security code to the email you provided to check the subscription status. Could you write it for me once received please?
Benjamin: sure
Cristina D.: Thanks
Benjamin: How do I stop streaming on the windows 8 client?
Benjamin: Microsoft Support Code: <<snip>>
Cristina D.: Thanks
Cristina D.: You should see a small case to stop the song...
Benjamin: its not playing... yet the windows phone client insists it can't stream because another client is streaming.
Cristina D.: Ok
Cristina D.: Give me a minute
Cristina D.: Ok Benjamin
Cristina D.: You can not download any song because the payment is being charged today
Benjamin: um... what?
Benjamin: That makes zero sense and you know it.
Cristina D.: No
Benjamin: So I can't play music on days when the payment is being charged?
Cristina D.: When the trial period is renewing
Cristina D.: it takes 24 hours to refresh
Benjamin: But its not set to renew until the 1st.
Cristina D.: that is why you can not download anyn song
Cristina D.: The billing date is today
Cristina D.: You can check it by yourself on billing.microsoft.com
Benjamin: Look... i'm about to leave on a road trip and was planning on using my xbox music pass for the trip.
Cristina D.: You will be able to use it after 24 hours
Benjamin: If you're telling me that that wont be possible today, then I am canceling my account, returning this windows phone 8 device and going back to the android ecosystem and spotify.
Cristina D.: As you want
Benjamin: ...
Cristina D.: I can not force the system to make it quicker
Cristina D.: It takes 24 hours
Benjamin: ok... I would like to speak to someone else. I'm not satisfied with that result.
Cristina D.: Another option is to hard reset the phone
Cristina D.: After that configuring it manually without adding the windows live ID
Benjamin: how in the world would that help? I can't play music on my windows 8 PC client.
Cristina D.: Then restart the phone and add the WLID
Cristina D.: And then connect to the Marketplace and download a song
Cristina D.: You can not download but you can play on stream for this 24 hours
Benjamin: Please escalate me to someone else. I'm not satisfied.
Cristina D.: I can not escalate you for that
Cristina D.: There are two solutions
Cristina D.: Until you try them, the tech lead won't take your case.
Benjamin: I am unwilling to hard reset my entire phone because the xbox music ecosystem was poorly designed and integrated. So please escalate