I pre-ordered one for my wife to be shipped on 11/13 like most of you. Finally got my update notification today via email with a FedEx tracking number indicating FedEx picked up the device Sunday (11/18) in Memphis TN, it'll be in transit Monday and Tuesday, and should arrive Wednesday (11/21) here on the outskirts of Seattle.
Very disappointed since it took ~60 minutes of time on the phone to order the device via their sales dept only to have it delayed like the rest of you. Add two 15 minute follow up calls asking about an update for the missing 11/13 phone. 1 hour 30 minutes spent trying to give them my money to get the phone - on pre-order no less.
I drove by a Verizon store Thursday afternoon on a whim and there was no line and plenty in stock. So I picked mine up in-store Thursday afternoon without any fuss. Tried to cancel wife's order on the spot and they claimed it was 'in-progress' and they couldn't (not true, since they did do this exact thing 2 years ago when the same scenario played out with our matching Droid Incredibles). Very disappointed that it's arriving 6 days later, after extensive wrestling and a suppossed 'pre-order' - and 5 days after I walked into a store and purchased one straight up.
I can understand shipping delays. But this could have been handled better at the start (ordering took way too long), and when the delay occurred (an email was nice, but no ETA was a bummer) and it all played out almost a week later than a pre-order customer should have had to wait.
Whether it's DSL, home phone service or the 3 batches of phones we've ordered from Verizon over the years, I have to say it's the same: Great service once it's up and running. But a royal pain to get, change or order new service or devices.
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