Marco: Steven which phone did you order on our site?
Marco: I can see the order but not the phone
Steven: I ordered the red Windows Phone 8X by HTC
Marco: ah ok one second
Marco: what day was it supposed to ship out steven?
Steven: I preordered the day preorders started, and the Red was supposed to ship out 11/21
Marco: ok give me a sec still checking to see why it has not shipped
Steven: Thanks for checking.
Marco: No problem
Marco: Ok steven, the date has been pushed back for the Red HTC 8x to the 27th
Marco: I apologize about that. an email did go out
Marco: did you not receive it?
Steven: up until wednesday, it was listed as expected to ship on 11/21. Yesterday, the ship date just disappeared from the order status page.
Marco: Right and the thing is the order looks like its processing
Marco: It looks like its about to ship.
Marco: Same thing happend with the iPhones
Marco: I would recommend waiting until Monday, and see if it ships out by monday.
Marco: The order moved into another system and that's the system it ships out of
Marco: so that's good news.
Steven: But you just said the ship date was pushed to the 27th...
Marco: But i don't know why exactly it did not ship on wed
Marco: It is pushed to the 27th but those dates are always estimated
Marco: it can always come early
Steven: well no, right now it's coming late
Marco: Yes it is coming late in your case
Steven: with no communication to me, and no ship date on the order status page
Marco: let me see if my supervisor can look at something a bit further
Marco: Ok, never mind
Marco: I see it here, yes i see the email that was sent to you about the delay did you not get it?
Marco: The email went out on 11/14
Marco: With a discount of 30% off a case due to the error.
Steven: so why did it tell me it was supposed to ship on 11/21 all the way through 11/21?