[Windows Central Question]

It is the very first time, I have experienced a virus on the windows phone, I have used couple of them during last couple of years.. but none had this problem..

while browsing sites via Internet Explorer it take me to the unwanted webs .. I have copied the links of the same.. but even after the reset which I have done 2 times already this behavior is still there.. It can happen anywhere on any website like one time it happened on burberry website.. then I turned off the mobile website preference but again it happens, I am scared about the data on my cell and the email accesses that I do..

It happens only at times not always when I visit the same website again the problem does not come back.. I am an IT Guy I am sure it has virus but how to get this fixed ?, there is no malware scanner or virus scanner available in the Windows Shop.. any ideas ?

[Slovenix]

Maybe its just the webpage, pop-ups??

[DennisvdG]

Just pop-ups man... Your phone doesn't have a virus.

[Harrie-S]

If it is true that you have a virus you can sell your phone for a lot of money because you have a very special phone. There are no virus scanners because there are no virusses on windows phones.
In IE push the 3 dots ...
Go to settings
Go to advanced settings
Mark " Use SmartScreen Filter to help protect against unsafe websites"
In Cookies from websites "block all"
And delete IE history.

http://discussions.nokia.com/t5/Pool...e/td-p/1096115

[srikanth reddy4]

As said by harrie-s Really if you think your phone has virus then sell it.....and off-topic harrie-s congrats as your country team has made upto finals for the first time

[Arora G]

Hi Harrie-S

The SmartScreen Filter is already active and I forgot to mention that earlier..

There are no pop-ups but it just redirects say when I click somewhere on the link randomly.. the websites I have visited are quite reputed and cannot have virus like MSN website, google news, burberry etc. I click the right link and it forcefully redirects to the unwanted site.. and when I try to go back with back arrow, it does not let me reach the website because the redirects are so many..

[xandros9]

Does this affect other browsers on the phone (Opera Mini, UC)

Also, does this affect other devices on the network?
Because we're almost certain its not a virus since there are no currently known occurrence of malware on Windows Phone.

[Erwin0723]

Are you sure you are an IT man????????

[Nicholas Maguire]

Hi Harrie-S

the websites I have visited are quite reputed and cannot have virus like MSN website, google news, burberry etc..

.
Should have known Google had something to do with this! Only kidding. Have you erased IE history, cookies, etc?

[920Walker]

Post some screenshots of what is happening.

[anadi1984]

What OP has posted happens to me too when I open any links of www.boxofficecapsule.com in IE on my 1020. Sometimes a dialogue box appears which says something like your Android phone is slow, download blah blah app, with ok and cancel as options and then automatically starts to open a website I never intended to visit. I remember, this started happening after MS had allowed IE to be recognised as a different browser!

[xandros9]

What OP has posted happens to me too when I open any links of www.boxofficecapsule.com in IE on my 1020. Sometimes a dialogue box appears which says something like your Android phone is slow, download blah blah app, with ok and cancel as options and then automatically starts to open a website I never intended to visit. I remember, this started happening after MS had allowed IE to be recognised as a different browser!

MS made the browser appear as Android or iOS depending, so it'll be served better websites.
Caveat is that the sites then serve up Android-targeted advertising/lies.

[anon(8150199)]

Hi Harrie-S

The SmartScreen Filter is already active and I forgot to mention that earlier..

There are no pop-ups but it just redirects say when I click somewhere on the link randomly.. the websites I have visited are quite reputed and cannot have virus like MSN website, google news, burberry etc. I click the right link and it forcefully redirects to the unwanted site.. and when I try to go back with back arrow, it does not let me reach the website because the redirects are so many..

Read this.

[brusbrother]

Just to be sure, when you said it happens "anywhere" you mean away from one particular location. I recall a redirect virus a few years ago that was actually related to a router. Never occurred when away from home. Reset router and bye bye virus.

[hotphil]

I may have missed it, but is this happening on Wi-Fi? Sounds like one of those lovely DNS intercept/changers that some ISPs are deploying to add value for their customers.
​Sorry, did I say add value? I meant screw up the internet.

[anadi1984]

Just to be sure, when you said it happens "anywhere" you mean away from one particular location. I recall a redirect virus a few years ago that was actually related to a router. Never occurred when away from home. Reset router and bye bye virus.

It happens when on 3G.

[Blacklac]

Wonder if his scrolling is clicking links he doesn't realize.

[realwarder]

Perhaps his 730 is a Chinese Android phone skinned to look like a L730.

No virus exists on WP. Period. DNS redirection. Some 'friend' setting up a web proxy which injects banners, things like that are possible, but no virus exists for WP.

[Arora G]

This seem to be quite near to what I am experiencing via IE, I got popup saying I have 3 viruses which need a cleaning, I could understand it is another redirect. Then after pondering I am am able to figure out that it is something to do with a particular location, as it happened all the time there only but not on the 3G network, it is Wifi thing. I have removed that particular wifi connection and shall see it for next couple of days how it goes.. you guys are really pointed me to some direction which I was missing to take an account of.. thanks and cheers ! I shall update you after couple of days with my findings. ( But my one concern still remains.. that why the IE Smart Filter not doing its job ? )

[Marcos Buccella]

These popups are nothing more than Android scareware.

[Jakoh]

I been hearing about routers that inject ads and such into your traffic because they have been hacked. Making it seem the computer or phone connected to the network is hacked. Could this be the issue?

Edit: N/m someone allready addressed this.

[Arvind200911]

Post your problem in Microsoft forum instead, they reply instantaneously.

[Jazmac]

I have a bit of trouble believing this story OP. I won't go as far as suggesting WP is impenetrable to malware but IT guy, claims of only visiting reputable websites, MSN, Google news, burberry, Windows Shop, 2 resets? I mean no disrespect when I say this IT Guy but I'm calling it.

[SSgt Bruskowiz]

As a non IT guy i can say that something affects your browser is not a virus, viruses work different.
There is a big difference between virusses and mallware.
Now back to your phone.
Virusses cant effect your phone in any way because they must be activated to do some harm to your phone's system.
And besides that, they must have surtain rights to do so, and thats the problem.
It must have acces to the secure area of the o.s. and other apps, and because of the lags of rights it cant get acces.
Same thing with your browser.
The same story goes for mallware, it has to be injected in your system, same rights same problem...a big nogo.
Believe me, i tried.
I knew a couple of sites who were infected with the socalled ukash "virus" ( its really mallware or randsomware ) and guess what.
Nothing........
I also have some custom apps, infected them manualy with my neat collection and tried to flash it on my phone.
Guess what, the flash worked, but the app didn't.

Ofcourse its a bit shortsided to say that its absolutely impossible, even Apple had its but burned with that statement.
But for now, especially with the "very big" marketshare of Windowsphone o.s. its not very interesting for anyone to build something like that, its safe to say that its 99.99% waterproof.

And after a reset????????
With that you are saying that your recovery is also infected, thats even a bigger nono.
Its has no write options to it, its only a read only.
Just like the most of the registrysettings of wp, you need full interop unlock to do so.

So my conclusion is that your browser is stucked on a popup, or being rerouted to a very very naugty website ( mostly 18+ ).
My youngest son always try to clean the cache and cookies to cover up his wareabouts, but as a good father i know everything ;-p
So cleaning the cache would do the trick and a reset would mean a instand death to any piece of corrupted software.
Even my son of fifteen knows that, and has no IT background.............. just a good taste of websites ;-)

[MoshMast]

Is it possible that something is syncing from your IE settings on a desktop through your Microsoft account? I can't even begin to imagine any other thing that could cause that issue.