1. trekster's Avatar
    Just got a 950XL. New to Windows Phone. My old Note 3's Android Gmail client was able to automatically download picture attachments. I think I checked off all the right boxes in my Outlook's settings but pics don't download until I click on the icon.

    Is there a trick I'm missing?

    It's very annoying to get multiple pictures in a message but need to click each picture icon and wait for it to download. In my Android Gmail client, if I wait long enough (not long), the picture would all be there and waiting by the time I open the message.
    12-04-2015 11:14 AM
  2. Mark Kaplan's Avatar
    Go into the Sync settings of each email account and put a check on "download full email". It's off by default.
    12-04-2015 11:25 AM
  3. trekster's Avatar
    Thanks, Mark. I had done those things.

    The behavior, under closer observation, is that small messages will display after some seconds--AFTER I open the message. That is, Outlook seems to wait until I open the message before initiating a picture download. The only advantage is that I didn't have to click the icon.

    A small (<200KB) message will appear after a few seconds. A bigger, 5MB picture, didn't appear at all--at least not before my patience expired (past 3 minutes) and I clicked the icon myself, at which point the picture appeared quickly.

    This is not consistent with "download full email". I take it to mean "download full email in the background so it's all there when I read it". And that's not what it's doing.
    12-04-2015 01:00 PM
  4. Mark Kaplan's Avatar
    I see what you mean. I too was having this behavior. What I did was delete the accounts and recreate them. I am now getting the emails downloaded fully.
    12-04-2015 01:53 PM
  5. trekster's Avatar
    Are your accounts Gmail accounts? Mine are. And unfortunately, deleting and recreating the accounts didn't help. Today's (Dec 7) Outlook update didn't fix this either (for me).

    I'm using Gmail under IMAP (using the Microsoft provided template/profile).
    12-08-2015 01:38 AM
  6. Mark Kaplan's Avatar
    I have both Gmail & exchange. Both are downloading full emails however attachments sometimes do not.
    12-08-2015 07:11 PM
  7. trekster's Avatar
    ... however attachments sometimes do not.
    Emphasis mine.

    Former programmer here. Not sure how Windows Phone actually works but back in the day, a properly written computer program doesn't randomly do stuff (or NOT do stuff).

    Consider the IF THEN ELSE construct. Expanded (see Wikipedia or any intro to programming textbook):

    If (boolean condition) Then
    End If

    There's no "Maybe" in there.


    If <user has checked the box for "Download attachments"> Then
    End If

    What's going on, Microsoft?!
    12-10-2015 12:30 PM

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