01-30-2016 06:10 AM
tools
  1. Windows Central Question's Avatar
    Windows Central Question
    I downloaded and press the option to install it . The phone shows thu usual logo (two gears rotating ) for 2 minuties then it shows this symbol :-( .and is going blank. i tried to restart the phone but the same thing is hammening again
    01-30-2016 04:09 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    I downloaded and press the option to install it . The phone shows thu usual logo (two gears rotating ) for 2 minuties then it shows this symbol :-( .and is going blank. i tried to restart the phone but the same thing is hammening again
    connect with a computer and run Windows Phone Device Recovery tool to reset the phone back to windows phone 8.1

    You'' have to download the device recovery tool https://www.microsoft.com/en-xm/mobile/support/faq/?action=singleTopic&topic=FA142987
    01-30-2016 06:10 AM
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