1. thron's Avatar
    When I plug my phone into my PC via USB, it's not recognized.
    When I go to Device Manager, it's listed as a Portable Device: MTP USB Device (and sometimes, shows up under "Other Devices -> Unknown Device")

    Under "Universal Serial Bus devices" there are 3 entries:
    Lumia 830 (RM-985)
    Lumia 830 (RM-985)
    Lumia 830 (RM-985)

    When I uninstall all 4-5 and reboot the phone/PC, no luck. It reinstalls itself as MTP. I've also tried to manually install the "Windows Phone - Other hardware - WinUsb Device" drivers from the Microsoft website, no luck.
    04-01-2016 02:33 PM
  2. KefKef's Avatar
    Unistall all 5 drivers (with delete option) and reboot PC. Install "Windows Device Recovery Tool" (V.3.3.31)
    Run the program, and then connect your phone. Fresh, new version of drivers should then install.
    04-01-2016 03:31 PM
  3. thron's Avatar
    The only option is a wipe & replace? Everything works (phone/pc - all apps & functions), only connecting via USB is broken.
    04-01-2016 05:22 PM

Similar Threads

  1. Microsoft shows off new Continuum features for Windows 10 Mobile at Build 2016
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 04-01-2016, 02:20 PM
  2. Engadget launches its universal Windows 10 PC and Mobile app
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 1
    Last Post: 04-01-2016, 02:19 PM
  3. How do I fix an error while recovering my Windows phone?
    By Windows Central Question in forum Windows Phones
    Replies: 1
    Last Post: 04-01-2016, 01:29 PM
  4. Why can't I access my photos after upgrading to Windows 10?
    By Windows Central Question in forum Windows 10
    Replies: 1
    Last Post: 04-01-2016, 01:28 PM
  5. Replies: 0
    Last Post: 04-01-2016, 01:15 PM
LINK TO POST COPIED TO CLIPBOARD