1. DreadVenom's Avatar
    Nokia Software Recovery tool. I need some assistance with regards to this program. I have a lumia625 currently running 8.1 official release and wanted to know if I can use this tool to downgrade to 8.0. I need to do this because the device has a software fault and the audio/volume control has stopped working, when you press the vol button, the interface doesn't fully expand, only 10% of it appears. I have already done a hard reset and this hasn't worked. The vol keys work but aren't able to change volume settings so the device simply makes no sound. I have used the recovery tool but all it does is flash it with the same version.

    How can I get the Lumia Black firmware to flash the device. I have ver 4.1.0 of the software but as soon as it is launched a mandatory update is needed which I think automatically flashes the device with Lumia Cyan.

    Thanks in advance.
    11-17-2014 01:56 PM
  2. neo158's Avatar
    Nokia Software Recovery tool. I need some assistance with regards to this program. I have a lumia625 currently running 8.1 official release and wanted to know if I can use this tool to downgrade to 8.0. I need to do this because the device has a software fault and the audio/volume control has stopped working, when you press the vol button, the interface doesn't fully expand, only 10% of it appears. I have already done a hard reset and this hasn't worked. The vol keys work but aren't able to change volume settings so the device simply makes no sound. I have used the recovery tool but all it does is flash it with the same version.

    How can I get the Lumia Black firmware to flash the device. I have ver 4.1.0 of the software but as soon as it is launched a mandatory update is needed which I think automatically flashes the device with Lumia Cyan.

    Thanks in advance.
    Would you mind posting a screenshot of what you see when you press the volume buttons?

    WP8.1 adds a down arrow on the right of the volume bar to expand it.
    11-17-2014 02:01 PM
  3. DreadVenom's Avatar
    Would you mind posting a screenshot of what you see when you press the volume buttons?

    WP8.1 adds a down arrow on the right of the volume bar to expand it.
    That's the thing, I don't even get that, it doesn't expand far enough for me to see or interact with that arrow. It is a work device and don't want to have to send it back for repairs until I have exhausted all options to fix it.
    11-17-2014 02:12 PM
  4. LTTG's Avatar
    I've done it with Nokia Care Suite for my 720, I downloaded the official "Black" firmware from mrcrab.net and flashed it onto my phone. I just couldn't take that horrible lag and battery life.
    11-17-2014 02:16 PM
  5. DreadVenom's Avatar
    I've done it with Nokia Care Suite for my 720, I downloaded the official "Black" firmware from mrcrab.net and flashed it onto my phone. I just couldn't take that horrible lag and battery life.
    Thanks, I try that. TBH, I have had no complaints from my users regarding lag and/or battery issues since the 8.1 update.
    11-17-2014 02:59 PM
  6. LTTG's Avatar
    Thanks, I try that. TBH, I have had no complaints from my users regarding lag and/or battery issues since the 8.1 update.
    BTW Just let me know if you need some help because the process is really really complicated...
    11-17-2014 03:27 PM
  7. DreadVenom's Avatar
    BTW Just let me know if you need some help because the process is really really complicated...
    Kool, will do. I'll try on the device one im back in the office tomorrow.
    11-17-2014 03:46 PM
  8. PetrChvatal's Avatar
    Can you please do a video how to downgrade? I have Lumia 925 Czech Republic.
    11-28-2014 10:31 AM
  9. thor73's Avatar
    I'd like to have instructions. tnx
    12-10-2014 05:25 AM
  10. Pete's Avatar
    I wouldn't advise anyone to attempt to downgrade their firmware or operating system on their phones. Using an official support tool (like the Nokia Software Recovery Tool) is the most you should do.

    Hacking an earlier/different ROM and software image onto your device may well result in a non-responsive device (bricked) or instability issues. Also, a lot of recent apps will only work on the latest firmware/software.
    12-10-2014 05:35 AM
  11. RumoredNow's Avatar
    Nokia Software Recovery tool.... I have ver 4.1.0 of the software but as soon as it is launched a mandatory update is needed which I think automatically flashes the device with Lumia Cyan...
    That mandatory update will upgrade the Tool > LUMIA Software Recovery Tool 5.0.0
    12-10-2014 12:07 PM
  12. PetrChvatal's Avatar
    But WP 8.1 means only problems for me. That popping sound when skipping video makes me crazy.
    12-11-2014 06:06 AM
  13. Kyle Stilkey's Avatar
    But WP 8.1 means only problems for me. That popping sound when skipping video makes me crazy.
    Doesn't matter of you have that mandatory update or not, all the software is going to do is flash the latest firmware which is Cyan and 8.1. As far as I know with the recovery tool, there is no way around that.

    Also if you have the cracking sound, it sounds like your phone is on the DP without Cyan.
    12-11-2014 06:32 AM
  14. thor73's Avatar
    I changed glass and digitizer and now it isn't working, and seller said that that should downgrade and then it'll work
    12-11-2014 06:52 AM
  15. Harrie-S's Avatar
    To thor73. What is not working. And by the way why should it work if you down grade? What has the digitizer / glass to do with the firmware?
    12-11-2014 07:19 AM
  16. thor73's Avatar
    digitizer not working, it's not orginal part. "It will work on windows 8." said seller
    12-11-2014 07:45 AM
  17. anon(8150199)'s Avatar
    Doesn't matter of you have that mandatory update or not, all the software is going to do is flash the latest firmware which is Cyan and 8.1. As far as I know with the recovery tool, there is no way around that.

    Also if you have the cracking sound, it sounds like your phone is on the DP without Cyan.
    My 920 is on Cyan and DP, and the pop sound is everywhere.
    12-11-2014 07:59 AM
  18. RumoredNow's Avatar
    I changed glass and digitizer and now it isn't working, and seller said that that should downgrade and then it'll work
    To thor73. What is not working. And by the way why should it work if you down grade? What has the digitizer / glass to do with the firmware?
    digitizer not working, it's not orginal part. "It will work on windows 8." said seller
    This is an issue we are seeing pop up on the forum.

    Under 8.1, you can not use a "knock off" Digitizer/Screen. Only the official OEM part will be recognized. If you use a non-standard replacement the Touch function ceases to work.
    Pete likes this.
    12-11-2014 11:26 AM
  19. PetrChvatal's Avatar
    Doesn't matter of you have that mandatory update or not, all the software is going to do is flash the latest firmware which is Cyan and 8.1. As far as I know with the recovery tool, there is no way around that.

    Also if you have the cracking sound, it sounds like your phone is on the DP without Cyan.
    I have oficial Cyan, not DP. And that sound is terrible. I want to flash WP8 back, but I can't download firmware from Nokia's servers. There is only Cyan.
    12-11-2014 04:05 PM
  20. Ebuka Allison's Avatar
    Nokia Software Recovery tool. I need some assistance with regards to this program. I have a lumia625 currently running 8.1 official release and wanted to know if I can use this tool to downgrade to 8.0. I need to do this because the device has a software fault and the audio/volume control has stopped working, when you press the vol button, the interface doesn't fully expand, only 10% of it appears. I have already done a hard reset and this hasn't worked. The vol keys work but aren't able to change volume settings so the device simply makes no sound. I have used the recovery tool but all it does is flash it with the same version.

    How can I get the Lumia Black firmware to flash the device. I have ver 4.1.0 of the software but as soon as it is launched a mandatory update is needed which I think automatically flashes the device with Lumia Cyan.

    Thanks in advance.
    You have to flash the 02 Germany rom. That's the only Black ROM for the 625 left. The rest are all Cyan
    12-11-2014 04:09 PM

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