1. paojov's Avatar
    Hey guys, I have an issue with my Lumia 625's power button. Pressing the button when the phone is locked does not bring up the password screen / unlock screen. Inversely, when the phone is unlocked, pressing the button does lock the phone.

    I tried fixing the issue using the one touch lock screen app, but when i use the app, it just crashes.

    Soft-resetting only fixes the problem for a few minutes.

    Highly appreciate any input or suggestions on this.
    12-14-2014 06:10 AM
  2. mathsisbest's Avatar
    Ask Microsoft store for a replacement. Sounds like a hardware problem and I don't think you could fix it.
  3. mathsisbest's Avatar
    Ask Microsoft store for a replacement. Sounds like a hardware problem and I don't think you could fix it.
    paojov likes this.
    12-14-2014 06:16 AM
  4. paojov's Avatar
    thanks for this. by hardware problem, do you mean it's an internal problem? cause the power button works if I need to turn off the phone, but if I use it to lock the screen, it wont respond.

    other than replacing the device, would you recommend a hard reset? soft resetting only fixes the problem for a few minutes.
    12-14-2014 06:16 PM
  5. mathsisbest's Avatar
    Why not try double tap to open in settings. Leave the phone always but on standby, but double tap to wake up instead of using lock button.
    12-15-2014 12:18 PM

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