1. WPCentral Question's Avatar
    Device downloaded update and prepared installing, so I left i there for approx 4 hours.
    W looked at it again there was the two Wheels. Has been so for Three hours more now.
    Tried vol-&Power buttons without success. Battery out/in With same result.
    A bleak bar With a white point to the left below the Wheels.

    Asimple solution to this ?
    04-01-2015 07:56 PM
  2. RumoredNow's Avatar
    Soft Rest failed? Did you hold those Vol- and Power buttons for at least 15 seconds?

    Does your phone have a removable battery?

    If yes, pull the battery (and I never recommend battery pulls except as a last resort). This would likely cause data loss and a need to reflash.

    You are going to lose data if you can't restart the update. If all else fails try the LSRT found here: FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA Use the "phone will not boot or respond" option.

    If you can get the phone to power down that would be best. Hold Volume Down then tap Power. Keep a hold on Vol- and the phone will show an exclamation mark, let go of the Volume button.
    nokia-u00252blumia-u00252b530-u00252bexclamation-u00252bsign.png

    Your phone will be in a "Ready to Flash" state. Try the LSRT.
  3. jontyfernz's Avatar
    Keep it on charge.Restart phone and try.If all fails,hard reset and update via LSRT
    04-01-2015 09:44 PM
  4. RumoredNow's Avatar
    Soft Rest failed? Did you hold those Vol- and Power buttons for at least 15 seconds?

    Does your phone have a removable battery?

    If yes, pull the battery (and I never recommend battery pulls except as a last resort). This would likely cause data loss and a need to reflash.

    You are going to lose data if you can't restart the update. If all else fails try the LSRT found here: FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA Use the "phone will not boot or respond" option.

    If you can get the phone to power down that would be best. Hold Volume Down then tap Power. Keep a hold on Vol- and the phone will show an exclamation mark, let go of the Volume button.
    Click image for larger version. 

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    Your phone will be in a "Ready to Flash" state. Try the LSRT.
    aximtreo and Laura Knotek like this.
    04-02-2015 02:54 PM

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