1. Windows Central Question's Avatar
    I dropped my phone and smashed the screen and now I can't back it up as I can't enter my security pin. Is there any way I can back it up? Ive tried connecting it to the computer but not information appears to help me and Ive tried ringing microsoft but they are not open today. I have to return this phone to get a replacement tomorrow morning and I want to back up photos etc on it so I don't lose them.
    04-18-2015 10:34 AM
  2. MDK22's Avatar
    IF you're talking about Backup (the Setting on the phone) >> Plug it in overnite w WiFi ON, it'll backup to One Drive.
    BUT ...
    IF you're talking about getting the pictures / music / videos etc. off the phone - without Auto backup ON, you're screwed !
    04-18-2015 11:33 AM
  3. Edvinas Sinkevicius's Avatar
    Try to rotate phone so you could unlock phone or maybe connecting keyboard to it
    04-18-2015 11:39 AM

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