05-15-2015 02:57 PM
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  1. WPCentral Question's Avatar
    WPCentral Question
    Cannot get Surface Pro 3 to recognize my printer. It is a HP Officejet J3680. When I run "Add a device" from the "Change PC Settings" menu, I get a "No devices found" response. I am using a 2.0 usb cable that I am plugging into a 3.0 port. Is that a problem? Whenever I plug the cable into the 3.0 port on the computer, I get a "ding" that indicates that the computer recognizes that something has been plugged into that port.
    05-15-2015 12:28 PM
  2. Funky Cricket's Avatar
    Funky Cricket
    Install the HP driver software, then plug in the printer per the directions provided by HP. Let us know if this works.
    05-15-2015 02:57 PM
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