1. Mansour Sayed's Avatar
    Hey all
    My nokia lumia 520 starts to force restart when I open any app or setting or even the alarm app and when it restarts everything turns back again like if I installed a deepfreeze on the phone somehow the date resets and if I uninstalled any app when phone restart the app is back again.
    I tried hard-soft reset also tried windows recovery tool on pc and the phone also restarts when the formatting begins Its like a smart virus has involved into my phone.
    Please I need a solution for this I tried everything I know about resetting if u know more just reply.
    01-29-2016 05:31 PM
  2. Chintan Gohel's Avatar
    Hey all
    My nokia lumia 520 starts to force restart when I open any app or setting or even the alarm app and when it restarts everything turns back again like if I installed a deepfreeze on the phone somehow the date resets and if I uninstalled any app when phone restart the app is back again.
    I tried hard-soft reset also tried windows recovery tool on pc and the phone also restarts when the formatting begins Its like a smart virus has involved into my phone.
    Please I need a solution for this I tried everything I know about resetting if u know more just reply.
    Do things cleanly once more
    Use nokia software updater to get your phone back to windows phone 8
    sign in, do the starting process
    Update the os to 8.1
    Don't download any apps or put any content
    Once the phone has updated the OS, hard reset from the settings menu
    After hard reset, sign in again
    Download sms, contacts
    Download critically needed apps and ones that you can trust and do it one at a time, not all at once
    Check the working of the phone after each app download and install
    Update system apps as well
    After you have your apps installed, check the data that you want to copy back like photos, documents etc. Scan it if possible and then copy back in batches


    By the way, do you use a sd card?
    01-29-2016 11:23 PM
  3. Mansour Sayed's Avatar
    So is it possible to virus windows phone ?
    Yes i use a SD card and almost all my important files on it but not the apps
    01-31-2016 05:57 AM
  4. Chintan Gohel's Avatar
    So is it possible to virus windows phone ?
    Yes i use a SD card and almost all my important files on it but not the apps
    virus: no
    your sd card might be failing
    Try using the phone without sd card for a while
    Mansour Sayed likes this.
    01-31-2016 11:09 PM
  5. Mansour Sayed's Avatar
    its the same with nokia software updater the same thing happens when the red screen with nokia logo and loading bar appear the phone suddenly restart and nokia software updater tells me that its failed to install new software so the same problem still as it is, isnt that weird ????
    Last edited by Mansour Sayed; 02-02-2016 at 02:51 AM.
    02-01-2016 03:08 AM
  6. kalyan mandal's Avatar
    I am facing the exact same issue from last Sunday. My phone is totally unusable now. I get automatically restarted and went back to a past date. Please tell us a working solution to the same ASAP.
    02-24-2016 11:31 PM
  7. Mansour Sayed's Avatar
    So there's no such a solution for that problem...
    I hoped to fix it cuz nokia care center now can't fix it as they said
    05-06-2016 03:05 PM

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