[Windows Central Question]

I got a message stating that my Windows 10 license expired. This message froze my computer so I could not do anything on it. The only choice I had was to call the phone number that was provided. In order to get my computer unlocked, I had to pay $199.00 so they could clean my computer. There was nothing wrong with my computer. Now this place said I have this service for a year. So next year my computer will lock up and I will be held hostage to pay $199 again. If my computer needs to be cleaned I should be able to shop around for something cheaper. How can I get whatever has been put in place to lock my computer, off of my computer?

[RumoredNow]

You are a victim of Ransomware. Report it: https://www.ic3.gov/media/2016/160915.aspx

You are at risk for identity theft. Contact your bank immediately and report the $199 payment as fraud. Follow their advice to protect your accounts and protect your identity.

Seek competent help from IT specialists locally. Keep your computer off-line until your system is cleaned. You may loose data.

NEVER give in to these demands for money. That is what keeps these jerks in business.


If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.