07-24-2016 07:29 AM
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  1. slooksterpsv's Avatar
    Ryd, I'm sorry you're experiencing so many issues. I would verify that the SMS, MMS, and APN settings are correctly being identified on the phone. For my Alcatel, it picks up TMobile just fine, on my Blu, where it's unlocked, it asks what carrier and shows carriers I've never seen! So that's something to look into.

    The one person said about being sure to unsubscribe with the SIM in the iPhone. You probably already did that, but just to double check. I know you said you unsubscribed it, but with the SIM still in the iPhone? Where you have no data or voice services, this tells me that the SIM card either isn't being read or has invalid settings. No offense, but Apple may have their own "special" addresses for this information (wouldn't surprise me).

    Finally, I would consider a release preview or slow build ring. On my Alcatel 14332 runs great! On my Blu... store crashes... phone restarts, etc. On 14328 - battery drain on alcatel, 14327 - battery drain on alcatel. The system does need to get settled, but you should always have voice and data services.

    Hope some of this helps,
    --SB
    Laura Knotek likes this.
    04-29-2016 04:32 PM
  2. realwarder's Avatar
    Installed 6snap ? Really? Is that available again?
    saras112 likes this.
    04-29-2016 08:05 PM
  3. xandros9's Avatar
    Installed 6snap ? Really? Is that available again?
    I believe 10 lets you download once unavailable applications.

    However, it's worth noting that 6snap is still ban bait though.
    04-29-2016 09:05 PM
  4. Ryujingt3's Avatar
    Came here to read about utter failure at this experiment.

    Wasn't disappointed.

    In all seriousness though, as others have said, may be worth getting into the Insider Program and updating to a newer build? I have never had the keyboard issue on my 950XL on the main production build either so it may be a hardware thing. It's a shame because, whilst there definitely is an app gap between iOS and Windows Mobile, I prefer the overall UI and user experience on Windows Mobile to that of any other platform which is why I have stuck with Windows Phone through the brief good times and the long, arduous and currently tumultuous times.
    gcyoung, avengerxp and explosive0 like this.
    04-29-2016 10:44 PM
  5. realwarder's Avatar
    I believe 10 lets you download once unavailable applications.

    However, it's worth noting that 6snap is still ban bait though.
    You're right. There are some old apps I can install that are not available anymore. Did not know that!
    xandros9, aximtreo and libra89 like this.
    04-29-2016 11:55 PM
  6. KimRM's Avatar
    If you got the device today, I suggest you wait a couple of days. It needs some time to "settle in". Yes I know this is weird, but it's a fact. Message syncing, people app and lots of other things acts a little crazy before all account data is synced. Also the OS is doing some jobs in the background after a big upgrade like that (from .0 to .218). Apps may crash before all is set up. When I first got my 950 it too was acting crazy the first days. I even considered sending it back. But now I'm absolutely in love with this thing.
    04-30-2016 04:12 AM
  7. ScrubbyXD's Avatar
    I have avoided W10 on phones and instead elected to stick to 8.1. This thread confirms my decision. Thank you.
    04-30-2016 12:27 PM
  8. Michael Crehan's Avatar
    If I remember correctly there was a problem if you setup the phone without a sim installed. I would do a hard reset with the sim installed before setting up the phone
    Zeem Frostmaw likes this.
    04-30-2016 01:05 PM
  9. Iain_S's Avatar
    I don't understand these problems you guys keep getting. I have no issues with my 950XL since buying it the day it was released. I constantly switch sim cards between phones, 950XL, IPhone, Galaxy S6, Galaxy S7, Icon, 650, 1520 and never have had any issues what you are talking about in this post.
    jfavellanedab and CherokeeTX like this.
    04-30-2016 01:46 PM
  10. Ben Hanchett's Avatar
    @Rydsmith Sorry about your issues with the the phone. I would advise you to do a hard reset on your phone. I've been on Wp/WM since 2010. Unfortunately, I've find that doing a hard reset after purchase and updates fixes most of my issues. Next thing, I also have the 950 xl which ATT doesn't carry. I had to put my SiM card in phone first and then power it on for the phone to acquire the correct settings. Wouldn't work after phone was on.
    04-30-2016 01:58 PM
  11. DigitalDK's Avatar
    You're right. There are some old apps I can install that are not available anymore. Did not know that!
    Found it in my library on my 950XL but it just has an exclamation point next to it. How did you get it to install?
    04-30-2016 04:15 PM
  12. David Carrera's Avatar
    I have a day 1 950XL, and haven't had any problems other than earlier builds that had bugs in them, now on RS1 332 build and it works great, no apparent bugs, runs faster the TH2.
    04-30-2016 06:31 PM
  13. anon(5335899)'s Avatar
    Did you try a new SIM card?
    04-30-2016 06:46 PM
  14. hasasimo's Avatar
    If I remember correctly there was a problem if you setup the phone without a sim installed. I would do a hard reset with the sim installed before setting up the phone
    Set-up two 950 XLs without SIM cards this week. So far so good. Are you saying the problems will begin once I insert the SIMs?
    04-30-2016 06:51 PM
  15. CONQUEST_CS koyo's Avatar
    I am so glad that my device is working perfectly fine despite even being on the redstone branch.

    Keyboard disappearing was quite an old bub. R3mis, what Build are you on?
    Yup. Recently, I accidentally screwed over my Android device and am now stuck with my brand new Lumia 640. I have no problems with it being my daily driver. All of the Android apps seem to have replacements that are just as good, if not better (PerfectTube > Youtube Android app, MyTwitch > Twitch Android App)
    truefluke likes this.
    04-30-2016 07:36 PM
  16. monotheist's Avatar
    I currently dont have any keyboard problems in the latest Preview Release but had a huge number of keyboard issues in the last release.

    Even then i found that having too many keyboard languages causes that problem. But I guess the upgrades have fixed it.
    05-01-2016 05:46 AM
  17. Joe920's Avatar
    you will see quite a few updates. I would pause them all and look for store. Update that one first and then it will close.
    I now also always do that, and I wonder why MS doesn't do that automatically. Some updates are more important than others, they should prioritize accordingly. Or at least allow us to move an app to the top of the update queue somehow, e.g. with a long-press option.
    Krystianpants likes this.
    05-01-2016 07:08 AM
  18. avengerxp's Avatar
    setup the phone with the SIM inserted. then let it update n settle. tell us ur experience
    Pranab likes this.
    05-01-2016 07:48 AM
  19. Zeem Frostmaw's Avatar
    If I remember correctly there was a problem if you setup the phone without a sim installed. I would do a hard reset with the sim installed before setting up the phone
    Mm. The manual emphasises that the SIM card needs to be inserted before turning the phone on. It even says it twice to make sure you see it.



    avengerxp, Laura Knotek and scdkad like this.
    05-01-2016 07:51 AM
  20. avengerxp's Avatar
    Mm. The manual emphasises that the SIM card needs to be inserted before turning the phone on. It even says it twice to make sure you see it.
    Good find, so this guy missed the most wanted step.
    05-01-2016 07:57 AM
  21. photobriangray's Avatar
    Were you under contract in the 6s? You may need to contact the tech support people to enable the IMEI. I am currently unlocked with ATT so switching phones now it's no big deal, but when I went from my ATT 1020 to an unlocked 830, it required a call to tech support before the phone started working correctly. Many sources of mobile OSes rely on the SIM, worthy a shot.
    05-01-2016 10:13 AM
  22. VHMP01's Avatar
    That's basically going from iOS to W10M in a nutshell. I had to even go to my computer to write this, because my phone wouldn't cooperate with me (keyboard disappearing). I hope you learned your lesson with this experience. Cheers!
    Yes, the problem is being locked up in iOS, I changed from an Galaxy S4 to a L950XL and got everything working! Now, I would recomend people getting out of the Apple closed garden to go Android first, once they are free, they could try to go W10M or simply stay with Android!
    05-01-2016 11:55 AM
  23. elitewolverine21's Avatar
    I wouldn't put actual issues that speak of a bad device as an experience on the entire ecosystem.

    I have the 'luck' of working in tech support, I have to deal with iOS and Android and Windows and BB Classic on a daily basis. I am the person that has to exchange phones when all else has gone bad.

    When the iPhone 6s(+) came out, ios 9 was hardly a smooth ride. Nor iOS 8 either (hell their official update had a back update to 7 because it was so disastrous for some), but they get passes. I exchange at least 10 phones a day, from iPhone speaker phone bug, where it thinks the speaker phone is plugged in. To the phone not responding on the screen after the 9.3.1 update, to plenty more. Android is worse of the two.

    If I went off anything I had to deal with on a daily basis I couldn't recommend iOS or Android to anyone....but I am not the majority. And from how the thread here has responded, it is indeed a non-majority issue.

    From a tech support perspective, I would have you remove SD-Card (common android issue), stop all app updates, update OS. Hard reset phone, setup as new phone. Update apps that came with phone, do not download a single app from the store unless it came with the phone (I possible don't even sign in to your MS account, use completely bare). Use phone for 3 days. If the phone still acts the fool in those 3 days with no user initiated changes, then your phone is the problem. Either bad processor, bad memory, bad something in the hardware that is causing issues, including a bad battery regulator. If it works just fine, then add your MS account, retry for a day. Then if still working. Hard reset, and choose your backup of choice. Be patient, it can take hours. My 1520 takes a few hour(s) to recover from my 150+ app restore. Once everything is up to date. Soft reset to clear out anything left over after update. Your phone might also need to do a forced restart for gadget app etc that were updated. Go through all those updated system apps that require a restart.

    Does it suck? Yes. But dealing with 40+ people a day, as my sole job to tech exact issues like yours, you are not alone on any OS.
    05-01-2016 09:36 PM
  24. hemanlive's Avatar
    Wow! i have been using 640 XL and have recommended windows devices to so many friends here. Last month itself I got a 650 for my wife. At least in my family, I am the one who needs to set up new phones, look for updates and be the troubleshooter.
    So far, neither me nor anyone in my contacts has any of the issues mentioned. I am no techie and not adventurous to try out 'insider' updates. I rely on the tried and test 'public' versions. Yes I try to do the basics right.
    So the phone is charged to at least more than 50% before I do anything on it. I insert the sim and sd cards, before I switch on the phones. I let the OS itself take care of first set of upgrades, be it OS itself or the apps. I let the devices be for anywhere between 15-20 minutes (for my wife and mom who have very less apps) to over an hour for myself. Then I go in and sign-on to MS accounts (for apps I need to do this before some updates). Then I simply go into the frequently used apps and log in or put in the settings I need. finally I download offline maps. It takes a few hours but the phones are good to use.
    I am no geek or techie, but this method works all the time for me.
    Never EVER have I encountered any of the problems mentioned in this post. On a rare occasion, my camera was acting funny and even crashed a few times. It all boiled down to a third party app, which I then uninstalled, and the problems disappeared. Few moths later I installed in again and did not face the issue again. So at times a faulty app, or a faulty/improper installation, may cause some funny things to happen. In this case, only reason I can think of is that some or the other app might have caused it. So my advice will be just to install only the apps that come with the phone first. Set up your network (though it happens automatically most times), sign on to MS account and let the scheduled updates happen. then you may think of uninstalling apps that you don't need and install the ones you do. If after an install you face some problem, uninstall the recent apps one by one. If the problem persists, reinstalled the last uninstalled one and re-do the process with another app. Keep doing it till a time that you either identify the faulty app or rule the possibility that it is because of an app.
    dzukela and SuperflyDK like this.
    05-02-2016 12:35 AM
  25. slickxsparkie's Avatar
    My friend and I went to Korea and Japan last month and she lost her iPhone on the very first day of the trip, meaning she was forced to use my 950xl as a first time windows phone user. Her thoughts on the phone, while using it 2 straight weeks: "It was a useless POS. Your NEW PHONE shouldn't have all these problems!" I don't think I convinced her to switch to Windows
    05-02-2016 01:30 AM
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