1. netjack's Avatar
    When I enter the serial no. it only gives me a w10 image to download? It came pre-loaded with 8.1...
    03-15-2016 01:23 PM
  2. T Moore's Avatar
    On what MS website
    03-15-2016 01:33 PM
  3. netjack's Avatar
    /surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

    I can't post links yet but just add microsoft.com in front of that.

    They said that you no longer can get the 8.1 image.
    03-15-2016 01:39 PM
  4. Rune Jonassen's Avatar
    If you still have access to the Windows_81_mediacreationtool.exe you still can download it from the website.
    03-17-2016 06:00 AM
  5. xandros9's Avatar
    They probably just offer the most recent image for the device.
    03-17-2016 01:47 PM
  6. badMojo69's Avatar
    If you S3 came with the 8.1 image why do you need to dl a image?
    If you want to roll back just reset it and it will use the 8.1 image at least mine did yesterday and I had W10 installed before I reset.
    xandros9 likes this.
    04-02-2016 08:06 AM
  7. neo158's Avatar
    Originally posted by badMojo69
    If you S3 came with the 8.1 image why do you need to dl a image?
    If you want to roll back just reset it and it will use the 8.1 image at least mine did yesterday and I had W10 installed before I reset.
    Unless the OP reformatted their Surface 3, removed the Recovery Partition and didn't make the Recovery Media.
    04-04-2016 03:13 PM
  8. 3earnhardt3's Avatar
    Just checked, I actually have both 8.1 and 10 options when I log in. Try registering your device with MS first and then pull it up by using your Microsoft sign-in instead of putting in the serial number.
    04-11-2016 01:38 PM
  9. rbcameron's Avatar
    When I go to https://forums.windowscentral.com/e?...token=k2BMZFaY, sign in and select my Surface 3, I see this:

    untitled-picture.png

    (I hope the image came through)

    I only have the option to download a Windows 10 image. Could that be because the S3 came with Windows 10 installed? Did your tablet originally have Windows 8.1 installed?
    Borstein likes this.
    04-13-2016 12:58 AM

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