11-19-2014 01:27 PM
30 12
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  1. EasilyTheBest's Avatar
    Hi all,

    I'm not a technical person so I will just list roughly what I was told by an old friend who I haven't seen in 20 years. He works for Microsoft somewhere in Reading near London.
    The Nokia Lumia double tap issue is caused by a manufacturing fault on the main board.
    There's three faults altogether, the main culprit being electro magnetic something or other because of lack of shielding and poor design.
    The newest Lumia 1520s have been slightly changed to fix the two secondary faults so the double tap isn't so pronounced. I am not sure what these secondary faults are but its possible to tell if you have the later 1520s by numbers inside the phone.
    The electro magnetic fault is well known by Microsoft Nokia but a complete board change would be needed to eliminate it so this won't be happening.
    Bending the phone does make a difference to the double tap only in the sense that it earths the phone or changes the way the electro magnetic fault occurs, quite hard to explain.
    A software work around has been tested but it doesn't look like it will be coming out as it creates some problems itself.


    Oh and there will be a follow up 1530 and it definitely won't have these faults
    jsooney, iamakii, belodion and 2 others like this.
    11-12-2014 12:25 PM
  2. HoosierDaddy's Avatar
    This matches what has already been posted here. A member has posted in detail how the problem is related to grounding problems that can be increased or reduced by bending. The good news is he also documented a cheap fix making this problem more a temporary nuisance than anything else. Of course an owner with the problem needs to find that fix.

    I think WC should really publicize that fix but suspect they won't want to embarrass a hand that feeds them and may not have the time or resources for the due diligence to confirm the member findings.

    I think the member who did the work and documented the fix should get the Nobel prize. I know I have no more worries that my 1520 might start acting up. The tech at the corner fix-it shop can fix it for good in just a few minutes.
    ven07 likes this.
    11-12-2014 02:24 PM
  3. jsooney's Avatar
    I think the member who did the work and documented the fix should get the Nobel prize. I know I have no more worries that my 1520 might start acting up. The tech at the corner fix-it shop can fix it for good in just a few minutes.
    Which Nobel Prize do you suggest? Peace or Physics?
    belodion, kristalsoldier and ven07 like this.
    11-12-2014 04:03 PM
  4. jsooney's Avatar
    Hi all,

    I'm not a technical person so I will just list roughly what I was told by an old friend who I haven't seen in 20 years. He works for Microsoft somewhere in Reading near London.
    The Nokia Lumia double tap issue is caused by a manufacturing fault on the main board.
    There's three faults altogether, the main culprit being electro magnetic something or other because of lack of shielding and poor design.
    The newest Lumia 1520s have been slightly changed to fix the two secondary faults so the double tap isn't so pronounced. I am not sure what these secondary faults are but its possible to tell if you have the later 1520s by numbers inside the phone.
    The electro magnetic fault is well known by Microsoft Nokia but a complete board change would be needed to eliminate it so this won't be happening.
    Bending the phone does make a difference to the double tap only in the sense that it earths the phone or changes the way the electro magnetic fault occurs, quite hard to explain.
    A software work around has been tested but it doesn't look like it will be coming out as it creates some problems itself.


    Oh and there will be a follow up 1530 and it definitely won't have these faults
    That's pretty interesting and matches what others have said (as HD mentioned). Also interesting is that sometimes if you 'click' on an article on a webpage you end up clicking on an article that is actually off-screen. Presumably it is the same cause.

    Pass my regards on to Reading, I grew up there many moons ago. Is it still a dump?
    11-12-2014 04:16 PM
  5. iamakii's Avatar
    Omg thank you. Knowing 1530 is currently being designed/ engineered made my day!
    ven07 likes this.
    11-12-2014 04:31 PM
  6. jmcvey75@yahoo.com's Avatar
    So was the fix the tightening of the screws or was bending the actual fix?
    11-12-2014 04:46 PM
  7. Cartman's Avatar
    Glad I read this post...I was about to go get a 1520 at my local MS store but they are all out of stock of white at all the stores and online.

    Currently have a 1020 since the day it was released and was just looking for something different. Don't think I have ever kept a phone as long as I have the 1020. Would have jumped ship to an iPhone 6 plus if it wasn't for the MS Band with Cortana :)

    Might go look at the 830 to hold me over.
    11-12-2014 05:41 PM
  8. gahbmwm5's Avatar
    Thinking very about getting this now...lol. Don't want to wait till mid 2015 for another high end flagship...
    Sent from my L-920 using Tapatalk
    11-12-2014 10:54 PM
  9. belodion's Avatar
    So was the fix the tightening of the screws or was bending the actual fix?
    Yes, I'd like to know that too....also, if there is a fix, why don't Microsoft apply it when phones are returned to them with this problem?
    11-13-2014 05:00 AM
  10. HoosierDaddy's Avatar
    Yes, I'd like to know that too....also, if there is a fix, why don't Microsoft apply it when phones are returned to them with this problem?
    Do you have any reason to think they don't do that now?
    11-13-2014 07:48 AM
  11. belodion's Avatar
    ^^^As a potential 1520 buyer I've been checking out this forum of late, also other websites, and have heard of users who have encountered the scroll/tap issue having phones returned to them not fixed, claims that Nokia (formerly) and Microsoft (currently) do not acknowledge that there is a design fault, and users returning the phone only to find that the problem exists in the replacement or perhaps several replacements in succession, and sometimes new out of the box. All this is offputting because I would dearly like to acquire a 1520 as a supplement to my 1020.
    Are you saying then that phones displaying this fault are now being returned to their owners fixed?
    I was thinking of buying a 930 today but I may shelve that idea and keep the 1520 in mind.

    Posted via Windows Phone Central App
    11-13-2014 08:16 AM
  12. HoosierDaddy's Avatar
    Are you saying then that phones displaying this fault are now being returned to their owners fixed?
    I was thinking of buying a 930 today but I may shelve that idea and keep the 1520 in mind.
    No. I was just wondering about NOW. Its not clear when MS/Nokia figured this out and even when they did, it would take some time before procedures could be updated.

    Even if they were jerks and knew there was a problem but didn't mind letting customers hang, its a new ball game when they can no longer have plausible deniability about it.
    belodion likes this.
    11-13-2014 10:53 AM
  13. l1520orAFK's Avatar
    I got my phone from repair, it does seem that they have a response to fixing this. The screen has to be changed. Not sure if they changed anything else. Until of course I use it for months, I can't 100% confirm it's gone. Although they do extend your warranty so potentially you can always get it fixed.
    belodion likes this.
    11-13-2014 11:16 PM
  14. jwinch2's Avatar
    Can someone please detail the actual fix for this? And, are we talking about the swipe/tap issue? Or is this something else?
    jmcvey75@yahoo.com and dp84 like this.
    11-15-2014 08:45 AM
  15. EasilyTheBest's Avatar
    Yes Jwinch, we are talking about the swipe tap issue. From what I have been told there doesn't seem to be a complete fix.
    11-15-2014 11:53 AM
  16. jwinch2's Avatar
    Yes Jwinch, we are talking about the swipe tap issue. From what I have been told there doesn't seem to be a complete fix.
    So what fix are people talking about above?

    ​Thanks,
    11-15-2014 05:39 PM
  17. prasath1234's Avatar
    Bull **** then how 2 year old phone like Lumia 820 has no double tap issues.i think quality control of nokia has deteriorated.
    From Windows phone
    11-16-2014 09:04 AM
  18. Loco5150's Avatar
    Yes, what fix and where?
    11-16-2014 02:04 PM
  19. tooly26's Avatar
    Really, what a magic fix? I wanna know too...
    gEtApATaLkEd
    11-16-2014 02:17 PM
  20. Loco5150's Avatar
    Saw this just now:

    Nokia has already acknowledged the issue, announcing that it would push out a software update to resolve it sometime before the end of January.

    Hi. We are working on it. Issue will be fixed with the new SW release available over the air during January 3rd or 4th week. Sorry for the inconvenience, the company said on its help forums.

    Anyone know of official response from Nokia about this issue?
    11-16-2014 02:29 PM
  21. HoosierDaddy's Avatar
    Yes, what fix and where?
    Start here: http://forums.windowscentral.com/nok...tm#post2837401

    I saved that page and apparently it has been edited a lot since then. Glad I made a copy. Hopefully the editing was to consolidate and clarify. For instance post 204 used to say this:

    You may face one or all of these problems
    Random false tap while trying to scrolling
    Random search pop up
    Phone freeze while trying to adjust vol or taking screen shot
    Dark screen when trying to open the phone by pressing power button
    Text select while trying to scroll on internet explorer browser
    The real reason for this is wrong alignment odf the side key flex connector as shown on picture no 1
    Most technician always suffer from re-installing it back it on its place cause its too tight, so it may lead sometimes to not correctly alignment with the board connector during installation and this may cause random data to cpu keeping it busy and slowing it down so you don’t take the most power from your phone
    Also certain ways of using the phone may lead to this issue that’s why some face it others dont
    Bending the phone can help cause it pushes the board connector toward the side key flex terminals making a good contact but we need a permanent solution here is how
    How to fix
    after opening the phone back cover
    1-Remove the protective cap as shown on pic no 2
    2-Remove both screen touch and side key connector and make sure it is reattached firmly as in (pic 1)
    Close back cover again and enjoy the wonderful experience of your fantastic phone
    , and if you are in a warranty you will need to describe this to lumia store in my case I lost warranty but I’m enjoying a good phone and no more need to bend the phone

    tips
    as Daniel rubino said
    Do not carry the Lumia 1520 in your front pocket, display down
    belodion likes this.
    11-16-2014 02:37 PM
  22. jwinch2's Avatar
    Saw this just now:

    Nokia has already acknowledged the issue, announcing that it would push out a software update to resolve it sometime before the end of January.

    Hi. We are working on it. Issue will be fixed with the new SW release available over the air during January 3rd or 4th week. Sorry for the inconvenience, the company said on its help forums.

    Anyone know of official response from Nokia about this issue?
    Well, that is interesting. Do you have a link to that on the forums?

    ​Thanks,
    11-16-2014 03:29 PM
  23. dp84's Avatar
    Saw this just now:

    Nokia has already acknowledged the issue, announcing that it would push out a software update to resolve it sometime before the end of January.

    Hi. We are working on it. Issue will be fixed with the new SW release available over the air during January 3rd or 4th week. Sorry for the inconvenience, the company said on its help forums.

    Anyone know of official response from Nokia about this issue?
    That was posted on january 2014.... Nearly a year ago. And the update didn't fix the issue.

    Here is the link

    http://www.phonearena.com/news/Nokia...screen_id51292
    11-16-2014 08:53 PM
  24. l1520orAFK's Avatar
    It's best if you have the issue, send it for repairs. They seem to help.
    11-17-2014 12:30 AM
  25. Loco5150's Avatar
    That was posted on january 2014.... Nearly a year ago. And the update didn't fix the issue.

    Here is the link

    Nokia Lumia 1520 receives update to fix overly sensitive screen

    It's best if you have the issue, send it for repairs. They seem to help.
    Thanks I didnt realize it was so old.

    It's best if you have the issue, send it for repairs. They seem to help.
    Can people confirm sending it in for repair has got their devices fixed?
    11-17-2014 01:00 AM
30 12

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