02-25-2015 12:43 AM
26 12
tools
  1. GabrielStorm's Avatar
    after searching 35 pages in the 1520 forum, i have not found a solution.
    within the last two weeks my 1520 has lost the ability to be seen by my laptop.
    all updates to both phone and pc are current,
    phone is on PfD and current (8.1.1)
    laptop is windows 8.1 pro.

    have tried phone on another laptop with same result.
    have tried son's phone, also a 1520 with PfD and 8.1.1.
    his phone connects with no issues.

    is it possible i am missing something? a driver from phone, maybe?

    i need to be able to connect phone to laptop. short
    of a hard reset and unenrolling in PfD, what are my options.
    also can't send in for warranty, as this is primary device and no spare windows phone in home.
    02-14-2015 11:08 AM
  2. dpaynewp's Avatar
    I don't know if this will work but it's worth a try. There is a new Lumia software recovery tool available, install it on your laptop - I noticed when I installed it there were a number of new drivers installed.
    02-14-2015 11:18 AM
  3. GabrielStorm's Avatar
    I don't know if this will work but it's worth a try. There is a new Lumia software recovery tool available, install it on your laptop - I noticed when I installed it there were a number of new drivers installed.
    I have that on my laptop already. to use it, my laptop needs to "see" the phone.
    I get this notice when connecting the phone>> the last usb device you connected to this computer malfunctioned, and Windows does not recognize it.
    02-14-2015 11:23 AM
  4. Skamath's Avatar
    1.Start PC/laptopn in safe mode and then go into device manager - you should be able to see things there that aren't visible in normal mode. Remove anything related to the phone and try everything again in normal mode.
    2. soft reset phone when connected to PC. sometimes it helps
    3.Could be a problem with the USB port in the phone.

    Hopefully it is not 3. Have you tried using another cable?
    Cheers
    02-14-2015 11:25 AM
  5. Skamath's Avatar
    Google that error there is a microsoft forum where this was asked for another device.
    hope it helps
    02-14-2015 11:30 AM
  6. GabrielStorm's Avatar
    1.Start PC/laptopn in safe mode and then go into device manager - you should be able to see things there that aren't visible in normal mode. Remove anything related to the phone and try everything again in normal mode.
    2. soft reset phone when connected to PC. sometimes it helps
    3.Could be a problem with the USB port in the phone.

    Hopefully it is not 3. Have you tried using another cable?
    Cheers
    have tried two different cables. same result.
    have down the soft reset. same result.
    will try safe mode and see what happens.
    02-14-2015 11:31 AM
  7. Harrie-S's Avatar

    have tried phone on another laptop with same result.


    i .
    I fear your phone (usb) has a problem.
    If it also does not work on another pc and with all the things you already did than it "must" be your phone.

    Try if you see something in the USB port or push and move it around and see if it "contacts".
    RumoredNow likes this.
    02-14-2015 11:44 AM
  8. RumoredNow's Avatar
    Inspect the port on the phone and make sure no lint is stuck in there...
    02-14-2015 11:55 AM
  9. GabrielStorm's Avatar
    Inspect the port on the phone and make sure no lint is stuck in there...
    no lint in port. that's a good thing.
    RumoredNow likes this.
    02-14-2015 12:43 PM
  10. GabrielStorm's Avatar
    I fear your phone (usb) has a problem.
    If it also does not work on another pc and with all the things you already did than it "must" be your phone.

    Try if you see something in the USB port or push and move it around and see if it "contacts".
    wonderful if it is the phone don't need that
    t
    02-14-2015 12:46 PM
  11. Harrie-S's Avatar
    wonderful if it is the phone don't need that
    t
    Sorry I was referring to the usb port from your phone.
    02-14-2015 12:52 PM
  12. GabrielStorm's Avatar
    Sorry I was referring to the usb port from your phone.
    figured that. and hope it isn't. I can charge just cant get laptop to "see" the phone.
    have tried uninstalling and possible drivers and reinstalling. no joy.
    02-14-2015 12:57 PM
  13. Harrie-S's Avatar
    figured that. and hope it isn't. I can charge just cant get laptop to "see" the phone.
    have tried uninstalling and possible drivers and reinstalling. no joy.
    One last change is to set your pc back to a date it still could connect with your pc.
    Because if some driver or whatever was corrupted when you plugged in your phone than this "corrupted" file would still be intact in the restore point.
    02-14-2015 01:17 PM
  14. GabrielStorm's Avatar
    One last change is to set your pc back to a date it still could connect with your pc.
    Because if some driver or whatever was corrupted when you plugged in your phone than this "corrupted" file would still be intact in the restore point.
    yeah that may be my option
    tyvm will try
    02-14-2015 01:20 PM
  15. RumoredNow's Avatar
    View any installed/connected USB device on your system

    Download and extract the tool from the above link. Right click the exe and run as admin. Delete any USB drivers marked Nokia or Lumia. Connect your phone and let drivers install.
    02-14-2015 02:54 PM
  16. GabrielStorm's Avatar
    View any installed/connected USB device on your system

    Download and extract the tool from the above link. Right click the exe and run as admin. Delete any USB drivers marked Nokia or Lumia. Connect your phone and let drivers install.
    no luck using the above tool.
    do you think a restore and start as new would solve the issue?
    02-14-2015 03:09 PM
  17. RumoredNow's Avatar
    no luck using the above tool.
    do you think a restore and start as new would solve the issue?
    If it is software side it most likely is on your computer...

    Sounds like a bad pin in the microB USB port on the phone. You pretty much eliminated everything else so far as I can see.
    GabrielStorm likes this.
    02-14-2015 05:13 PM
  18. GabrielStorm's Avatar
    If it is software side it most likely is on your computer...

    Sounds like a bad pin in the microB USB port on the phone. You pretty much eliminated everything else so far as I can see.
    possibly. and my aged eyes can't see that :-( any way of determining that it is a bad pin?
    02-14-2015 05:26 PM
  19. RumoredNow's Avatar
    My eyes are pretty aged as well.

    Try a local cell phone repair clinic. Check online reviews.
    02-14-2015 05:42 PM
  20. Skamath's Avatar
    you should be sending it to the nearest Nokia/ ms store for warranty repair/replacement. Last thing you want is to void warranty by taking it to mobile repair clinic.
    02-15-2015 01:10 PM
  21. Dhanaraj Babanagar's Avatar
    Could you remove the memory card and connect to PC. Had the same problem, removing the card helped.
    02-15-2015 10:57 PM
  22. GabrielStorm's Avatar
    Could you remove the memory card and connect to PC. Had the same problem, removing the card helped.
    tried that. same issue
    02-16-2015 04:20 AM
  23. Dhanaraj Babanagar's Avatar
    Sorry my could not be of assistance, though this process helped me.
    02-16-2015 04:24 AM
  24. Benny Vallejo's Avatar
    I also noticed that i could connect to my older macbook but not to my newer one. I tried all types of drivers and software but no luck. It ended up being that my 1520 doesn't get recognized by my newer USB 3.0 macbook but works fine with any USB 2.0 slot.... Weird.
    02-16-2015 05:46 AM
  25. GabrielStorm's Avatar
    UPDATE to my original post.

    seems like the issue has disappeared. at least for now.
    i plugged in to laptop this morning and i started to install drivers.
    phone had popped up with the "nag" about using USB as data connection.
    i have had it set that way since day one. and had the issue described in OP.
    so... why today do i get the "nag"?

    got home from work, and connected, and phone is seen by computer.
    i'm not going to believe the issue has been solved until i see it connecting for two or three days.
    i'm thinking that it may NOT be a bent USB pin on the phone as was suggested above.
    either way, as i said, i;m not going to press my luck. it'll be a day by day thing.

    just happy that it's working. at least for now.
    02-23-2015 03:58 PM
26 12

Similar Threads

  1. Unable to add Spanish keyboard
    By iosub in forum Windows 10 Mobile Insider Preview
    Replies: 10
    Last Post: 01-06-2016, 07:19 AM
  2. Replies: 4
    Last Post: 02-14-2015, 11:49 PM
  3. Replies: 1
    Last Post: 02-14-2015, 12:28 PM
  4. What happened to StarWars Commander?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 02-14-2015, 10:27 AM
LINK TO POST COPIED TO CLIPBOARD