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  1. anon(6038817)'s Avatar
    Also, you should note that while the 928 launched on 5/16, this thread was created on 5/11 in anticipation of problems, which occur in the manufacturing process of every device on its first run. Don't let this thread scare you away. We with problems are the vocal minority, just like in politics where it is the minority who makes the most noise.
    But that's just it - I'm trying to decide if I want to risk going with a first-run device. My past technology purchases have always been products that have been out long enough for the glaring bugs and problems to be mostly resolved. The cutting-edge of technology is a double edge. It's great to have the latest and greatest, but you also get to deal with all the little quirks and issues that didn't get ironed out before the product was released.

    I very much want to support a platform other than Android and iOS, but I just need to decide whether I want to forego some features found only on those platforms and support BB10 or WP8 - platforms that are still, comparatively, in their infancy - hoping that they will be able to compete long enough to come into their own and establish themselves as viable and popular alternatives.

    I very much WANT to Windows Phone and BlackBerry to succeed. When there is competition in the marketplace, we all win.

    I just have to decide if I'm willing to be a "gamma tester" in order to enjoy the latest flagship Windows Phone device out there.
    jlzimmerman likes this.
    06-07-2013 02:59 PM
  2. el-bori's Avatar
    I've got you beat, I'm going to be receiving #8 directly from Nokia this time. I emailed Stephen Elop and he (or most likely his secretary) put me in contact with their escalated support team and I have been dealing directly with them. I commend Nokia for doing this, but I think I'm giving up if the one directly from them also has defects. According to the person I'm dealing with, they are going to personally do a quality check with my defect list in mind before they send it off. We will see.
    Keep us update it. I'm sending 2 phones tomorrow back to Amazon.
    06-07-2013 04:28 PM
  3. WizeGuyDezignz's Avatar
    Keep us update it. I'm sending 2 phones tomorrow back to Amazon.
    I'm definitely going to keep you all updated. I am really curious to see if Nokia really does quality test and hand pick one for me. I will let you know!
    06-07-2013 04:34 PM
  4. justin071894's Avatar
    I do have the "Find my phone" issue. It says Off in the settings screen, when It's in fact turned on. I also seem to have some issues with Wi-Fi. Not sure exactly how to describe it, it just doesn't seem to be as fast at connecting and turning on/off as it was on my Lumia 920.
    06-07-2013 07:35 PM
  5. XP GAMING's Avatar
    I need help to change my family settings on my Nokia 928 to get stuff
    06-07-2013 07:56 PM
  6. 01mggt's Avatar
    I do have the "Find my phone" issue. It says Off in the settings screen, when It's in fact turned on. I also seem to have some issues with Wi-Fi. Not sure exactly how to describe it, it just doesn't seem to be as fast at connecting and turning on/off as it was on my Lumia 920.
    The find my phone bug even occurs on my HTC 8x so I think its a WP bug. But the goopy start button has me worried about buying one since I may not be able to test to see it in store before buying
    06-07-2013 08:16 PM
  7. hopmedic's Avatar
    I'm definitely going to keep you all updated. I am really curious to see if Nokia really does quality test and hand pick one for me. I will let you know!
    They've told me that they'll send me one, but they're out of stock at the moment due to the selling through other channels. She said once they get one, they'll make sure it doesn't have the same defects I've told her about, and send it to me. I'm not in a hurry, since my current defect is cosmetic. And hey, if they wait long enough, maybe the limited edition colors will be out!
    06-07-2013 09:36 PM
  8. WhyFiNYC's Avatar
    I'm glad I found this thread. I was seriously considering getting a 928, but the fact that there is a dedicated thread to discuss 928 bugs and defects and that it's 9 pages long after about 4 weeks is making me reevaluate things.
    A handful of people (11) account for 4 pages worth of posting. I'm one of those 11 and only have very minor niggles. Let's get a grip.
    hopmedic and jleebiker like this.
    06-08-2013 07:43 AM
  9. anon(6038817)'s Avatar
    A handful of people (11) account for 4 pages worth of posting. I'm one of those 11 and only have very minor niggles. Let's get a grip.
    I said it was making me reevaluate things, not that I had decided against getting a 928 altogether. Grip intact.
    06-08-2013 08:56 AM
  10. kamikaze80's Avatar
    anyone else have this issue:

    when screen is off, under bright light, you can see what looks like streaks on certain portions of the glass. tried wiping it off to no avail. think it might be an issue with the various layers of the screen not melded together properly? it's almost as if the clearblack wasn't completely sealed for all of the screen. is this something that will get worse or degrade the screen's performance?
    06-08-2013 07:33 PM
  11. 01mggt's Avatar
    Just got home with my new 928 and has the glue stuff under the start button :( couldn't test for it in store because it was bright and the buttons won't even work until you set the phone up completely from what I have seen. Maybe if they come on when u power up I could power up each one the store has till I find one that's better?

    Looks like crap compared to my HTC 8x touch keys
    06-08-2013 08:13 PM
  12. WizeGuyDezignz's Avatar
    Just got home with my new 928 and has the glue stuff under the start button :( couldn't test for it in store because it was bright and the buttons won't even work until you set the phone up completely from what I have seen. Maybe if they come on when u power up I could power up each one the store has till I find one that's better?

    Looks like crap compared to my HTC 8x touch keys
    Damn, that sucks man. Did you get the white or the black one? I had an 8X as well and even when these buttons don't have the gunk under the button, they still don't look nearly as nice as the 8X buttons.
    06-08-2013 08:48 PM
  13. 01mggt's Avatar
    I got the white because it was all they had. But your right the buttons look yellowish instead or pure white. Some of the worst looking buttons honestly. Kinda wondering about the great Nokia quality I have been hearing about lol.
    06-08-2013 10:25 PM
  14. krycek1984's Avatar
    anyone else have this issue:

    when screen is off, under bright light, you can see what looks like streaks on certain portions of the glass. tried wiping it off to no avail. think it might be an issue with the various layers of the screen not melded together properly? it's almost as if the clearblack wasn't completely sealed for all of the screen. is this something that will get worse or degrade the screen's performance?
    I had the same uissue, and no it does not get better.
    06-09-2013 08:51 AM
  15. Jeffrey Fox's Avatar
    Got two of the white 928's (one for me, one for dad) within the first two weeks of availability. Dad's phone has the gloopy start button, mine is "ok" but I had hoped it would have been brighter. Major problem that I guess I'm going to have to take it back for is that my camera button has stopped working. Pressing the button 9 times out of 10 gets no response, only very occasionally now will it trigger the camera app and/or initiate a photo. This worked great for the first week but then after that it rapidly deteriorated. The button does not make the same healthy "click" sound that the volume and start buttons do, it just kind of moves. Makes me think that the button connection underneath has come loose.

    Unless someone can make a suggestion for me I'm bringing this back to Best Buy for an exchange. If they even have one in stock to exchange.
    After a brief runaround with Best Buy on the phone I finally got into the store to talk to the staff. Naturally there were no phones in stock but the kid behind the counter was incredibly helpful in finding the best solution for me. Ultimately they're going to put in a repair/junk request in and letting me hang onto my phone until a replacement comes into the store. After my two phone calls with Best Buy I was not feeling very hot about this exchange but Brendon was a real customer service guy, he knew I didn't want to go without my brand new phone for 1+ weeks and he worked a few channels to get me taken care of. Definitely changed my mind about Best Buy's service at least, although not stocking the phones still irks me. He's even gonna see if he can get me a black one instead of my white.

    I'll let everyone know how it goes.
    06-09-2013 11:51 AM
  16. Wolfeman's Avatar
    I'm having an issue where my camera isn't working. The camera app just shuts down or it opens and the camera never comes on, it is just a black screen. I tried a soft reboot and resetting the camera. I hope it isn't dead :(
    06-09-2013 07:18 PM
  17. WP_Skater's Avatar
    I searched on terms of 928 freezing and did not find this topic.
    We have two Lumia 928 phones on Verizon, my phone is experiencing the problem, my wife's is not.
    The proble is intermitent, but happened twice today. I received a phone call and swipe up to get to the options of answer, ingnore or reply with a text. The screen freezes at this point and allows me to answer the call only, the ignore or reply with a test options are not responsive. I can comlete the call but the screen stays frozen in the state of answer, ignore reply with a text. I can't hang up and when the caller on the other end hangs up the call ends and I am still frozen on this screen. This has happened about 5-6 times since getting the phone almost 3 weeks ago.
    The only fix I have found is to power the phone off and on again.
    Is this an isolated problem or is this a known bug?
    Bryan
    I am getting the freezing problem as well, but worse than yours! I am actually surprised not many people are experiencing the same problem as mine.

    So, at random times (during texting, emailing, after unlocking the phone or literally any other time), the touch screen would be completely unresponsive. Volume button works, so does the camera, but anything that has to do with touching the screen to get anywhere, tough luck! It happened on the 2nd day a couple of times and I didn't think too much of it, soft reset and problem solved. Then from 3rd day onwards, it started happening erratically and to my annoyance, the soft reset stopped working. Sometimes, i'd be restarting the phone 10-15 times to get the touch screen to work. There's no buzz, no function, no response.. it's really really annoying. I have missed so many calls (I would get the call on the screen, but can't slide up to answer/ignore or anything), got frozen on important emails/texts and am losing my patience with it.

    This is my phone 1. Going by what others are saying, this phone still has a lot of bugs and defects and I am not the kind of person which can deal with replacements after replacements on a daily/weekly basis,especially when Amazon wouldn't send me a replacement without getting this one back to them(or I pay them $500 and they refund upon receiving this phone back) and that whole process takes 3-4 days. I love this phone, was excited to use it but seems like I will have to stick with Apple or Android for another 2 years.
    06-09-2013 07:43 PM
  18. 01mggt's Avatar
    Freezing may be a WP bug. My HTC 8x started doing it a lot
    06-09-2013 08:18 PM
  19. sph0308's Avatar
    Unable to watch Videos that were taken with my 928 and then uploaded to dropbox. I would like to delete the Videos on my phone for space storage reasons but would like to be able to access the videos from Dropbox. Anyone have this issue ?
    06-10-2013 09:51 AM
  20. Wolfeman's Avatar
    I'm having an issue where my camera isn't working. The camera app just shuts down or it opens and the camera never comes on, it is just a black screen. I tried a soft reboot and resetting the camera. I hope it isn't dead :(
    Anyone have any ideas before I go to Verizon? Is there a way to backup my apps and desktop layout so I don't have to set it all back up again?
    06-10-2013 12:47 PM
  21. hopmedic's Avatar
    Anyone have any ideas before I go to Verizon? Is there a way to backup my apps and desktop layout so I don't have to set it all back up again?
    Before they replace it, a hard reset will be necessary, to see if the problem persists after that. As for start layout, no, there's no way to back it up. Take screenshots. Make sure you've synced photos to PC or SkyDrive, whichever you prefer. Make sure backup is turned on (Settings | Backup), and in the app list + settings do a "back up now."

    Go to Settings | About | Reset your Phone | Yes | Yes, and the phone will reset. When it's done resetting, and you start through the setup process, when you get to the point of signing into your Microsoft account, you will be given the opportunity to restore the backup. This will restore settings and installed apps (provided the apps are still in the store). MAKE SURE YOU ARE IN A PLACE WHERE YOU CAN CONNECT TO WIFI AND HAVE TIME TO WAIT UNTIL IT'S DONE. My restore used 1.7 GB (on wifi, of course) the last time I did it. The time before that, it took 2 GB. Before that, I don't recall. The more apps you have, the longer this will take - it took me nearly two hours of installing the last time. You do not want to burn through your data alotment by installing 200+ apps, I'm sure.

    The restore will not restore your start screen layout, nor will it restore app data, game progress, or other information saved by your apps, unless those apps sync the information to another place (a server, SkyDrive, etc.).

    Once you've done a hard reset, if you still have the same problem, take it to the store and tell them you've already done a hard reset. Good luck with it.
    06-10-2013 01:04 PM
  22. tonbonz's Avatar
    I got my 928 the day it was released and no real problems so far that I've noticed. Only issue I have is the location of the hardware buttons. Having all 3( vol,pwr, & cam) on the same side leads to alot of accidental camera launches. That and lack of external storage which means no install from SD card. Having access to your personal folders on your PC without the need for Zune software is nice though.
    06-10-2013 01:04 PM
  23. kamikaze80's Avatar
    I had the same uissue, and no it does not get better.
    does it get worse? did you end up returning the phone for that reason? it is definitely a defect and reduces daylight screen visibility.

    I've got the glue behind the windows and search buttons, too, but I don't really care about that. everything else is fine.
    06-11-2013 10:30 AM
  24. manomic's Avatar
    I think I know what you are talking about, example would be the bottom bar of the wpcentral app vs the body of the posts in the app. I think what you are seeing is that some apps use "black" which is not fully black therefore some light is created to make the black/dark grey color. In the fully black areas it should look just as black as when the display is off because there is no backlight.
    I checked this one more closely, in a dark room I opened a plain black image. I see light to be originating from the screen though its completely black. There were also a few random spots here and there in the screen where the OLED is switched off(no light at all). I tried checking this with other applications, I did observe the same in them also. I am not entirely sure whether this is a software bug or not coz I don't see any issue with any other color.... does anyone else have the same observation?
    Last edited by manomic; 06-11-2013 at 12:20 PM.
    06-11-2013 11:54 AM
  25. TrustyCow Dog's Avatar
    Anyone notice the bottoms along the bottom are dim, or is it just my unit. I went from a 8X which had white buttons when lit up, to the 928 and the bottoms appear almost yellowish, and the windows button the top right window it doesnt appear to have been painted in all the way. It's a bunch of dots that you can see when the button is lit up.
    06-11-2013 06:46 PM
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