1. FXQA's Avatar
    Hi all,
    My Nokia lumia 920 is running Windows 8.1 and is up to date (I did run 'check for updates').

    However, the 'contacts+message backup' app is missing from Settings.
    I looked carefully in Settings, it's not there, not sure why.
    Maybe an accidental deletion from the App menu?

    Just to be sure I did a soft reset and checked again. No luck.

    Without it, I cannot save and transfer my text msgs to a new phone.

    When I log into my Microsoft account on the web store, it shows that I already "own" the app (whatever this means)!

    I cannot download it from the store app as it appears closed at this time.

    So that's where I stand as of time.
    Anyone knows why the app is missing or where I could download and install from?
    Help is very appreciated.

    Thanks, gracias, merci, cpaciba, arigato, cam o?n!
    01-20-2020 08:10 PM
  2. TechFreak1's Avatar
    Hi all,
    My Nokia lumia 920 is running Windows 8.1 and is up to date (I did run 'check for updates').

    However, the 'contacts+message backup' app is missing from Settings.
    I looked carefully in Settings, it's not there, not sure why.
    Maybe an accidental deletion from the App menu?

    Just to be sure I did a soft reset and checked again. No luck.

    Without it, I cannot save and transfer my text msgs to a new phone.

    When I log into my Microsoft account on the web store, it shows that I already "own" the app (whatever this means)!

    I cannot download it from the store app as it appears closed at this time.

    So that's where I stand as of time.
    Anyone knows why the app is missing or where I could download and install from?
    Help is very appreciated.

    Thanks, gracias, merci, cpaciba, arigato, cam o?n!
    Have a look under "extras" in settings it might be under there.

    Have you tried the transfer my data app?
    01-21-2020 01:37 PM
  3. FXQA's Avatar
    Hi TechFreak1, first thanks a lot for your reply and my apologies for this late reply. I stopped working shortly after, started to look for work and then the crisis came and this issue slipped off my radar.

    I did look in the extras. Nothing there except for all the versions #s of firmware, app, and builds.
    06-13-2020 01:31 AM
  4. TechFreak1's Avatar
    Hi TechFreak1, first thanks a lot for your reply and my apologies for this late reply. I stopped working shortly after, started to look for work and then the crisis came and this issue slipped off my radar.

    I did look in the extras. Nothing there except for all the versions #s of firmware, app, and builds.
    My apologies for the late reply, have been fairly busy myself.

    Try this http://www.microsoft.com/en-gb/p/con...ot:overviewtab
    12-06-2020 08:02 AM
  5. FXQA's Avatar
    Thank you, I tried it and the page shows again that I already own the app despite not being able to find it on my phone.

    Based on my online research, I think unless Microsoft reopens the download store on the phone so I can download the app, it will be beyond hope at this time.
    I appreciate your help though.
    12-06-2020 07:34 PM
  6. TechFreak1's Avatar
    Thank you, I tried it and the page shows again that I already own the app despite not being able to find it on my phone.

    Based on my online research, I think unless Microsoft reopens the download store on the phone so I can download the app, it will be beyond hope at this time.
    I appreciate your help though.
    Ah, that's a pity was hoping maybe the link would allow you to the launch the app.

    Given Microsoft shelved the Wp 8.x store I don't think it will be any time soon. The only other option is risky as it requires jailbreaking using Wpinternals.

    Sorry wasn't much help, good luck.
    12-07-2020 04:11 AM

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