1. FXQA's Avatar
    Hi all,
    My Nokia lumia 920 is running Windows 8.1 and is up to date (I did run 'check for updates').

    However, the 'contacts+message backup' app is missing from Settings.
    I looked carefully in Settings, it's not there, not sure why.
    Maybe an accidental deletion from the App menu?

    Just to be sure I did a soft reset and checked again. No luck.

    Without it, I cannot save and transfer my text msgs to a new phone.

    When I log into my Microsoft account on the web store, it shows that I already "own" the app (whatever this means)!

    I cannot download it from the store app as it appears closed at this time.

    So that's where I stand as of time.
    Anyone knows why the app is missing or where I could download and install from?
    Help is very appreciated.

    Thanks, gracias, merci, cpaciba, arigato, cam o?n!
    01-20-2020 07:10 PM
  2. TechFreak1's Avatar
    Hi all,
    My Nokia lumia 920 is running Windows 8.1 and is up to date (I did run 'check for updates').

    However, the 'contacts+message backup' app is missing from Settings.
    I looked carefully in Settings, it's not there, not sure why.
    Maybe an accidental deletion from the App menu?

    Just to be sure I did a soft reset and checked again. No luck.

    Without it, I cannot save and transfer my text msgs to a new phone.

    When I log into my Microsoft account on the web store, it shows that I already "own" the app (whatever this means)!

    I cannot download it from the store app as it appears closed at this time.

    So that's where I stand as of time.
    Anyone knows why the app is missing or where I could download and install from?
    Help is very appreciated.

    Thanks, gracias, merci, cpaciba, arigato, cam o?n!
    Have a look under "extras" in settings it might be under there.

    Have you tried the transfer my data app?
    01-21-2020 12:37 PM
  3. FXQA's Avatar
    Hi TechFreak1, first thanks a lot for your reply and my apologies for this late reply. I stopped working shortly after, started to look for work and then the crisis came and this issue slipped off my radar.

    I did look in the extras. Nothing there except for all the versions #s of firmware, app, and builds.
    06-13-2020 12:31 AM

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