Apps disappearing on my Lumia 635

[Andrew Martin4]

I just bought a Lumia 635 and on the second day I used it a few of the preinstalled apps disappeared including Nokia mixradio and Nokia camera. I went to the store but it showed them as installed. Also I can't delete them because I can't find them anywhere, they don't show in my apps list or in storage sense. Can someone please help me?

 

[blueboysin]

Same here plz if any body know's the solution?

 

[benny142]

Did you try a soft reset? After soft reset if the issue still persists, try a hard reset! Still not resolved, return your phone.

 

[keerthi vasan]

Hard reset is the only solution. I too faced this problem and had to do a hard reset. Soft reset didn't help.

 

[Andrew Martin4]

Yes I did two soft resets and it didn't help. I'll try a hard reset, thanks for the help.