Backup always fails

[Edward Ternander]

I had exact same problem. Solved it by deleting existing backup on my cloud and made a complete new one.

OBS! I?ve not read all the posts, therefore i dont know if you guys have solved it :sweaty:

Hope this solves it!

 

[DJRedLine]

I have done everything suggested in this thread and have had the issue since this thread began.
Still not been able to get to 100% completed

Lumia 930 with Denim

 

[xpressoz]

After the "try again error" and uninstalled lockscreen apps, dev preview, insider, language and region ok, set bing lockscreen, no background and not last delete the back-up (big mistake) i have a new error when starting the backup - "The server connection was lost and the backup failed. Please try again later". Where's the hiccup? Wi-fi works ok.

 

[Nemanja 1]

I've noticed that every time i backup, official twitter app gets stuck and backup won't work.
I've uninstalled it, and backup works flawlessly now. I'm using tweetium now btw.

 

[xpressoz]

No tweet app installed.

 

[Nemanja 1]

try to see if there's any app that hangs when you start backing up.

 

[sameersaab]

SOLUTION:

in "Manage backups", delete the existing backups first. Then go back to backing up. it will work.

 

[DJRedLine]

SOLUTION:

in "Manage backups", delete the existing backups first. Then go back to backing up. it will work.

This is a solution for some people but not everyone.

I have had this issue for months now and tried all solutions posted either here or on other sites

 

[MartLea]

Agree, deleting any previous backup first before doing a new backup only works for some people, sometimes, and is no real solution to this long standing fault in the 8.1 os. MSFT just don't care fix it or provide a complete, off-line local device backup solution. Bottom line - the 'Toy Town' pretend b/up is a joke so don't bother M8.

 

[JuanPZV]

I had this problem, I fixed it extracting the SD Card (LOL?). I hope that is your problem

 

[Abk Friend]

for me it is 6 months ago

 

[DJRedLine]

for me it is 6 months ago

About the same time for me also. Still doesn't work on update 2

 

[PepperdotNet]

It seems completely random, but I got a successful backup yesterday, the first time in ages that it hasn't died at 99%. Didn't delete anything from phone or cloud, it just worked. I'm afraid to try again

 

[Vaclav Haken]

I can confirm this (removing backup and syncing again) also worked for me.... 7 months w/o backup.. is now past

 

[ajayden]

I have tried everything mentioned and still backups fail. Backing up shouldn't be this hard. Unfortunately, unlike Android, there are no third party backup apps to backup the entire phone including settings. You can't even backup the entire phone by plugging it into a computer. I like my Windows phone but it is things like this that should be basic everyday stuff that is making me think about going back to Android.

Lol i think you must definitely go back to Android

 

[ajayden]

Just to test this issue mentioned by the OP, i have backed up my phone to my onedrive. Here is what I did...

On my Lumia 1020, I am signed into one drive.
1)Went to Settings>Recovery & Backup> Back up
2)Switch on all back up buttons
3) Went to one drive back up settings (below the buttons)
4)Pressed "Backup now" button
Everything worked perfectly.

Here are the screenshots.

If you have issues with back up..
1) Check if you are signed inyo one drive on your phone
2) Check if space is available on onedrive
3) Check your settings, as per my screenshots
4) Soft reset your phone

Hope this helps
Sent from Lumia 1020 on WP10 using Taptalk

 

[ajayden]

Missed out one more screenshot. So adding here.
Sent from Lumia 1020 on WP10 using Taptalk

 

[PepperdotNet]

Lol i think you must definitely go back to Android

Poppo101 has a valid point. The backup needs to be better. Congratulations on a successful backup from Win10 TP. Maybe they've finally fixed it.

 

[MartLea]

Glad to see this well reported defect with 8.1.1 now had its own thread. The most common suggested 'fix' is to delete previous backups, hard reset (yup no backup to restore from) set up your phone from scratch again then 'Backup' should start to work again. All other suggestions only seem to work for some people/phones some of the time. Advice recently from MSFT ITT on OneDrive said WP10 was not supported! Replied was clearly referring to WP8.1.1 but no further response. This backup defect needs a proper OS fix but has been totally ignored by MSFT so can only hope they resolve it with WP10 or WP...?.

 

[evanthx]

Deleting the old backups didn't work for me, but I had weather on my lockscreen. I tried changing the lockscreen after reading this thread and THAT allowed the backup to succeed.