Band 2 Dead after 7 days! Won't Turn on! How can I fix it?

senrabwh

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Aug 3, 2013
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Band 2 Dead after 7 days! Won't Turn on!

Pre-ordered my band the minute it went on sale. I received it in Oct 31st, and started using it the next day. Yesterday, I tried charging my band 2 up with no luck. It was completely dead. I called MSFT, and Tech support didn't offer trouble shooting. End result is I have to send my Band 2 back and hope for a replacement. That will take 2 weeks or longer. Not exactly the customer service I was hoping for. Anyone else having similar issues, know of a fix? I did buy complete care, so I guess I'll be covered in the end. Hoping my new Band 2 makes it longer than a week.
 

TechFreak1

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May 15, 2013
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1) Did it just turn off and not turn on again?

My little sisters ipod (5th gen) randomly turned off at 70% and 3 weeks later automagically turned back on again.. at 70%. :confused:

2) Any chance it got soaked pretty badly?
 

senrabwh

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Aug 3, 2013
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re:

1) Did it just turn off and not turn on again?

My little sisters ipod (5th gen) randomly turned off at 70% and 3 weeks later automagically turned back on again.. at 70%. :confused:

2) Any chance it got soaked pretty badly?

Nope, no exposure to water. Just wore it while exercising. Very strange.
 

TechFreak1

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Nope, no exposure to water. Just wore it while exercising. Very strange.

That is pretty strange maybe some how the battery circuit got damaged?

As the battery is now underneath/top of the clasp (depending on user perception) as opposed to the sides.
 

senrabwh

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That is pretty strange maybe some how the battery circuit got damaged?

As the battery is now underneath/top of the clasp (depending on user perception) as opposed to the sides.

Could be. Of course everything on the outside looks great. Aside from this disappointment, I love the Band 2. Ill let you know how their customer service finishes things. Thanks!
 

senrabwh

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Keep us posted :).
So, Microsoft was sold out of small bands. Their escalation team called me and notified me. I called the local Best Buy and they had one in stock. So I chose to take a refund and buy my replacement at BB. For my inconvenience, the MSFT team member gave me a coupon code to use in store. Very satisfied with their customer service! Mu wife is happy she will have her band back this afternoon when she gets home from work!
 

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