'Couldn't take screenshot'

[Twisted14]

Trying to take a screenshot (obviously using the new method of power + volume up) doesn't work for me since updating to 8.1. The screen flashes as if it's taking the shot but it immediately displays

'Couldn't take screenshot' at the very top of the screen. Not in the usual message in a box where you tap okay to get rid of it, just the text appearing and little dots moving across the screen above it and disappearing in 1-2 seconds.

I can't seem to find anybody who has this issue and I performed a hard reset on my phone this morning but it didn't make a difference.
Is everybody else able to take screenshots?

Sent from my Lumia 625 using Tapatalk

 

[KrisJoeEll]

Is your memory full? Do you use an SD card? Check it its corrupted.

 

[kingenu]

are you taking screenshot on certain apps or your start screen?

 

[Twisted14]

I have a 16gb sd card with 12 free at the moment. Card shouldn't be corrupted, how do I go about checking it.

I'm taking screenshots of anything. Start screen doesn't work, doesn't work on any other apps either.

Sent from my Lumia 625 using Tapatalk

 

[wuiyang]

try to soft reset, might be SD card problem of fast reading/writing, also, what grade of your SD card is? (recommended 6)

 

[Twisted14]

Tried soft reset three times in a row, didn't work.

My SD card is class 10. Even still, screenshots were working just fine before the update.

I understand that bugs are to be expected in this release, I'm fine with that, I just can't seem to find anybody with the same issue.

Sent from my Lumia 625 using Tapatalk

 

[Curtieson]

Can you take a screen shot to show us where the words are displaying when you get the error?




I KID! I KID!

 

[KrisJoeEll]

Can you take a screen shot to show us where the words are displaying when you get the error?




I KID! I KID!

*slow claps*

 

[SlightlyDum]

I'm now having the same problem. I own a 1520. My phone free space is 20gb and my Sandisk extreme class 10 has 12gb of free space. I've tried taking a screenshot of the home screen, weather flow app, IE and music app with no luck... Restarted my phone and soft reseted it too with no luck... I've also tried deleting my old screenshot album with no luck. Anyone figure out how to save this.

 

[Guytronic]

I'm now having the same problem.

Try pressing volume+ and the off button at the same time.

 

[SlightlyDum]

Try pressing volume+ and the off button at the same time.

Thanks, I know of the new button combination. When I press the Volume up and power key... in the top left hand corner it says "couldn't take screenshot" where in the past it would say "saving screenshot"

 

[Guytronic]

Hmmm...
Soft reset time!
:smile:

 

[Laura Knotek]

Thanks, I know of the new button combination. When I press the Volume up and power key... in the top left hand corner it says "couldn't take screenshot" where in the past it would say "saving screenshot"

What device do you have?

 

[SlightlyDum]

What device do you have?

Please read my first post on this issue above... I have the 1520... I explain as much detail as possible...

 

[Guytronic]

Ah another note.
Where are your photos saved?
Phone or card (if you have one installed)?

 

[SlightlyDum]

Ah another note.
Where are your photos saved?
Phone or card (if you have one installed)?

Card.

 

[Guytronic]

Temporarily try saving to the phone and see what happens.

 

[SlightlyDum]

Temporarily try saving to the phone and see what happens.

ahhh... it works when saving to the phone... but when i switch back to SD Card "couldn't save screenshot" appear...
Guess i'll have to save to phone for now until this is fix.

 

[Laura Knotek]

ahhh... it works when saving to the phone... but when i switch back to SD Card "couldn't save screenshot" appear...
Guess i'll have to save to phone for now until this is fix.

What class is your card?

 

[Laura Knotek]

Please read my first post on this issue above... I have the 1520... I explain as much detail as possible...

Sorry, I noticed the OP has a 625, but I didn't notice you mentioned you have a 1520.