easyejl
New member
My two cents--don't even think about taking apart a phone under warranty. Where did you get it from? Did you purchase direct from Microsoft? See if you can get a human on the phone and raise Holy H**** until you get to speak to a manager or someone who will tell you what you need to know. But, here's the trick, do it politely! Don't insult the people on the phone. Just be very firm and tell them you are not waiting any longer. If this is not resolved immediately you are reporting this to the Better Business Bureau and the state's attorney general's consumer protection office.
Exactly what do you think that will accomplish if they don't have a replacement phone? All it will do is raise tension to still end up with a phone with no camera till there is a replacement available.
Not saying I wouldn't be plenty pissed off in the situation, but without the local store having a phone to replace it with nothing is going to happen for at least a few more days.