I am missing my Lumia backup, how can I get it back?

[keathkeath]

Missing Lumia Backup

I had backed up my Lumia phone last week. I did a hard reset and then boom. My Backup (as seen on Settings>Backup>Manage Backup) shows that I have 0 bytes/30.00 GB from OneDrive. My backup just vanished. What should I do?

 

[VetDuarte]

Re: Missing Lumia Backup

Cry a little?
Now, seriously, try hard reseting again and reentering your credentials.

Enviado via Note 4

 

[T Moore]

Re: Missing Lumia Backup

Go to your OneDrive on the PC. Gear, options and see what you have in device 'backups'

 

[keathkeath]

Re: Missing Lumia Backup

will do.

 

[keathkeath]

Re: Missing Lumia Backup

will do as well