I tried to hard reset my WP due to a sad face but it won't work. Why?

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WPCentral Question

i tried to hard reset my wp due to a sad face. but it wont work. why?

i tried to reset my phone and gears showed up like usual but this time it had a sad emoticon. i tried to look up why it was doing it and it said to hard reset my phone and an exclamation mark should appear but it doesnt.
 

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