I tried to hard reset my WP due to a sad face but it won't work. Why?

[WPCentral Question]

i tried to hard reset my wp due to a sad face. but it wont work. why?

i tried to reset my phone and gears showed up like usual but this time it had a sad emoticon. i tried to look up why it was doing it and it said to hard reset my phone and an exclamation mark should appear but it doesnt.

 

[pankaj981]

Re: i tried to hard reset my wp due to a sad face. but it wont work. why?

FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA